PD
Patricia D
1 reviews | Active since Apr 2024
07 Sept 2024, 09:20
Flycool is a joke for a company
This company is pathetic. When there is a problem you can never get to speak to any1. The watsapp does not work. I've been sending messages for a month now and no1 has rep**** to date. The online chat bot is no longer on the website. No1 replies to the emails. I'm so sick of dealing with a company like this. At the moment my service is disconnected and I cannot get a hold of any1.
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Fly.Cool's replyOfficial
09 Sept 2024, 09:27Good day Patricia
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. I have escalated this to the relevant department and awaiting feedback. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. I have escalated this to the relevant department and awaiting feedback. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply09 Sept 2024, 09:27
Official
Good day Patricia
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. I have escalated this to the relevant department and awaiting feedback. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. I have escalated this to the relevant department and awaiting feedback. Once again please do accept our apology and please give us time to resolve the query