Fly.Cool incompetence

Fly.cool and it's agents are ***********. I heard about fly.cool last week 27 Wednesday November 2024 as an agent of theirs (Thandekile) cell number:*** who works at PEP CELL three river River Square mall told me about the fibre and their packages, price ranges etc I asked her very important questions concerning the packages and I went and paid the fibre 29th Friday November 2024 although I felt like the agent was trying to get a sale and not focused on the main purpose of the specific package I had asked bout.

I was told that the package I selected will take 5-7 days for installation and free router, it's the 6th day today and even so I had to keeping calling and texting the agent for feedback this caused an inconvenience on my side, the agents phone is off now I've been trying to get ahold of her since I paid the package but she isn't getting back to me with answers.

At this point I just need my refund back R389 in full before the end of this week or I will keep escalating the matter.