GR
Gloria R
1 reviews | Active since Oct 2025
09 Oct 2025, 10:33
Flycool Ignoring Customer After Payment since the 1st of Oct UNTIL DATE— No Assistance Provided
I’m writing to raise a serious concern regarding Flycool’s poor customer service and lack of accountability. On behalf of Yvonne Mpho Putuka who made a confirmed payment to Flycool, we have been waiting for assistance regarding her booking, but nothing has been done. Despite providing proof of payment and reaching out through email (***) and WhatsApp, we only received an automated response stating that “a live agent will be in touch” yet no one has followed up. This has caused unnecessary stress and inconvenience. We are demanding urgent intervention, a proper explanation, and immediate action to resolve this issue. If this continues to be ignored, we will have no choice but to escalate this to the Consumer Protection authorities. Flycool must take responsibility and deliver the service that has already been paid for.
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Replies (3)GR
Gloria R's updateReviewer Update
09 Oct 2025, 10:40Just to be clear Yvonne Mpho Putuka is still not connected. Despite the payment being made and all the details shared, there has been no update, no service provided, and no communication from Flycool.
This delay is unacceptable, especially since the matter has already been reported and proof of payment was submitted. We are still waiting for immediate action and confirmation from Flycool.
Customer Details:
Name: Yvonne Mpho Putuka
Cell: ***
ID number ***
Address: 631A Stand No. 72, Kenang Street, Zone 3, Meadowlands
GR
Gloria R's update09 Oct 2025, 10:40
Reviewer Update
Just to be clear Yvonne Mpho Putuka is still not connected. Despite the payment being made and all the details shared, there has been no update, no service provided, and no communication from Flycool.
This delay is unacceptable, especially since the matter has already been reported and proof of payment was submitted. We are still waiting for immediate action and confirmation from Flycool.
Customer Details:
Name: Yvonne Mpho Putuka
Cell: ***
ID number ***
Address: 631A Stand No. 72, Kenang Street, Zone 3, Meadowlands
Fly.Cool's replyOfficial
09 Oct 2025, 16:34Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been sent to the relevant team to activate your service. Your tickte number is ***8
Fly.Cool's reply09 Oct 2025, 16:34
Official
Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly note that the matter has been sent to the relevant team to activate your service. Your tickte number is ***8
GR
Gloria R's updateReviewer Update
10 Oct 2025, 12:55This is beyond frustrating and completely unacceptable. We have been patient long enough, but there is still no service for Yvonne Mpho Putuka, despite full payment being made. Flycool has failed to provide the promised connection and proper feedback.
We are now demanding immediate action either the line is connected today, or a full refund must be issued without further delay. This kind of service is embarrassing and unprofessional, especially for a paying customer who has been more than reasonable throughout this process.
Account Name: Yvonne Mpho Putuka
ID: ***
Cell: ***
Address: 631A Stand No. 72, Kenang Str, Zone 3, Meadowlands
If this is not resolved by the end of today, this complaint will be escalated further with all supporting proof of payment and correspondence.
We are done waiting it’s time to deliver or refund.
GR
Gloria R's update10 Oct 2025, 12:55
Reviewer Update
This is beyond frustrating and completely unacceptable. We have been patient long enough, but there is still no service for Yvonne Mpho Putuka, despite full payment being made. Flycool has failed to provide the promised connection and proper feedback.
We are now demanding immediate action either the line is connected today, or a full refund must be issued without further delay. This kind of service is embarrassing and unprofessional, especially for a paying customer who has been more than reasonable throughout this process.
Account Name: Yvonne Mpho Putuka
ID: ***
Cell: ***
Address: 631A Stand No. 72, Kenang Str, Zone 3, Meadowlands
If this is not resolved by the end of today, this complaint will be escalated further with all supporting proof of payment and correspondence.
We are done waiting it’s time to deliver or refund.