CM
Cynthia M
1 reviews | Active since Jun 2011
11 Feb 2026, 19:17
Fly.cool has Bad customer service
These people have the worst customer service, ever. They make you talk to a bot and then leave you hanging by saying a live agent will contact you shortly and end there. Today I made it a point to use all their social media platforms to see if they will attend to my query of no internet. There's a red light that keeps flickering on the wifi device, ours is mounted on the wall. I just don't know what to do anymore, is Fly.cool no longer in operation
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Replies (5)0
Replies (5)
Fly.Cool's replyOfficial
11 Feb 2026, 20:14Good Evening Cynthia
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
The matter has been escalated to the relevant team to get it resolved for you. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
The matter has been escalated to the relevant team to get it resolved for you. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply11 Feb 2026, 20:14
Official
Good Evening Cynthia
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
The matter has been escalated to the relevant team to get it resolved for you. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
The matter has been escalated to the relevant team to get it resolved for you. Once again please do accept our apology and please give us time to resolve the query
CM
Cynthia M's updateReviewer Update
11 Feb 2026, 20:30So the only time you guys respond is when we shout at Hello Peter. The whole day since 09:00am in the morning and you only respond now. Can I please work there so I can respond to people's problems, I promise no one will bad mouth yal if you would hire people as committed as me. All the social media pages only responded now with someone from maintenance will be in contact and it takes 72 hours, that's 72 hours from a paid subscription what is going to happen to this lost time of 3 days, will you be able to pay it back because when your payment is late you switch off, what must we do when your services switch off
CM
Cynthia M's update11 Feb 2026, 20:30
Reviewer Update
So the only time you guys respond is when we shout at Hello Peter. The whole day since 09:00am in the morning and you only respond now. Can I please work there so I can respond to people's problems, I promise no one will bad mouth yal if you would hire people as committed as me. All the social media pages only responded now with someone from maintenance will be in contact and it takes 72 hours, that's 72 hours from a paid subscription what is going to happen to this lost time of 3 days, will you be able to pay it back because when your payment is late you switch off, what must we do when your services switch off
CM
Cynthia M's updateReviewer Update
12 Feb 2026, 19:24I take it all back, the technical team came today to fix our wifi and its working fine now. Thank you so much Fly.cool
CM
Cynthia M's update12 Feb 2026, 19:24
Reviewer Update
I take it all back, the technical team came today to fix our wifi and its working fine now. Thank you so much Fly.cool
Fly.Cool's replyOfficial
12 Feb 2026, 19:42Good evening Cynthia
Thank you very much for your feedback. May you enjoy our service, have an awesome evening further.
Thank you very much for your feedback. May you enjoy our service, have an awesome evening further.
Fly.Cool's reply12 Feb 2026, 19:42
Official
Good evening Cynthia
Thank you very much for your feedback. May you enjoy our service, have an awesome evening further.
Thank you very much for your feedback. May you enjoy our service, have an awesome evening further.
CM
Cynthia M's updateReviewer Update
13 Feb 2026, 11:25Oh no, I spoke too soon. After a couple of hours the wifi went off again. So I logged the call and behold, no one is responding
CM
Cynthia M's update13 Feb 2026, 11:25
Reviewer Update
Oh no, I spoke too soon. After a couple of hours the wifi went off again. So I logged the call and behold, no one is responding