Fly.cool Fibre Customer Service

The experience i have had with Flycool for the past 10 months has been utterly disgusting. Last yar October i informed them that my father had passed away so i need all details transferred to my name it was never transferres i was struggling for a whole while to get it sorted. Then 2 months ago we started having wifi issues and they sent people out under Vuma but then our wifi at home went off 2 weeks ago and its been off ever since. I have written emails and made contact countless times on whatsapp and even tried the live chat but all i get is "sorry for the inconvenience, a ticket was logged". There is no way that i can phone, they only respond 48 hours later with the same response and the debit orer went off yet my home still has no wifi. The agents that chat and respond is so unprofessional. How hard is it to get proper customer service. And to top it all off i cannot change ISP's because of the debit order and i still have service with them yet they are doing nothing to rectify the situation. The service is appalling!