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Tiffany S
1 reviews | Active since Feb 2025
03 Feb 2025, 11:28
FLY.COOL-Even bad service is better than no service at all!!!
I have had no internet connection since Saturday morning 01/02/2025, i sent a whatsapp message and answered all the question, i received an automated response that they will transfer me to a live agent, which never happened. I sent another whatsapp message and answered all the question again and once again received the automated response that i will be transferred to a live agent, that was at 8:45 am, a live agent messaged me at 13:40, and at 13:42 terminated the chat due to no response. I don't know anyone that can stare at a chat for 5 hours straight waiting for a response. I have a life, i cannot keep one chat open and keep my eyes on it for 5 hours straight or until whenever an agent decides to respond, and after waiting for response since Saturday, the chat is terminated after 2 minutes. What kind of service is this, fly.cool is impossible to get a hold of and this is not the first time this has happened, logging a call should not be this difficult because eventually when the call is logged i will have to wait for days for the problem to be resolved. you have no issues with getting the premiums on time yet this is the service received. You should be appalled, there is no way that you can justify this. I will be changing providers.
Helpful (0)
Replies (5)0
Replies (5)
Fly.Cool's replyOfficial
03 Feb 2025, 11:48Good Morning Tiffany
Thank you for your Feedback !
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***0
Thank you for your Feedback !
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***0
Please Accept our deepest apologies for such an inconvenience.
Fly.Cool's reply03 Feb 2025, 11:48
Official
Good Morning Tiffany
Thank you for your Feedback !
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***0
Thank you for your Feedback !
Please note that we can see that you have been struggling to access your internet and we truly apologize for the inconvenience .We have escalated this issue to our technical team to speed up the process and fix the issue .Here is your ticket number ; ISP- ***0
Please Accept our deepest apologies for such an inconvenience.
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Tiffany S's updateReviewer Update
03 Feb 2025, 14:35Good day,
Although your apology is appreciated, it does not help me in any way. As a business you are well aware of the impact of income loss and that is what i have experienced due to the inconvenience of no internet. I have had to come in to the office to work, which costs money. I was unable to work on Saturday, which is a loss for me, yet i am expected to pay my premium in full. I understand that occasionally there will be internet issues , however, what i cannot stand is that there is no initiated communication and even when i seek answers there is no service at all. The fact that i only received a response from the business after leaving my review on hellopeter speaks volumes, it encourages your customers to skip the uselessness of your whatsapp chat/email and live chat options and skip straight to leaving bad reviews on hellopeter, when all of this bad publicity could have been avoided. Either your agents are not fast enough or you need more agents as this will cause loss to your business overtime. Rethink the strategy of only assisting customer once they have left a bad review of the business I hope that the internet issue will be sorted out today.
Although your apology is appreciated, it does not help me in any way. As a business you are well aware of the impact of income loss and that is what i have experienced due to the inconvenience of no internet. I have had to come in to the office to work, which costs money. I was unable to work on Saturday, which is a loss for me, yet i am expected to pay my premium in full. I understand that occasionally there will be internet issues , however, what i cannot stand is that there is no initiated communication and even when i seek answers there is no service at all. The fact that i only received a response from the business after leaving my review on hellopeter speaks volumes, it encourages your customers to skip the uselessness of your whatsapp chat/email and live chat options and skip straight to leaving bad reviews on hellopeter, when all of this bad publicity could have been avoided. Either your agents are not fast enough or you need more agents as this will cause loss to your business overtime. Rethink the strategy of only assisting customer once they have left a bad review of the business I hope that the internet issue will be sorted out today.
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Tiffany S's update03 Feb 2025, 14:35
Reviewer Update
Good day,
Although your apology is appreciated, it does not help me in any way. As a business you are well aware of the impact of income loss and that is what i have experienced due to the inconvenience of no internet. I have had to come in to the office to work, which costs money. I was unable to work on Saturday, which is a loss for me, yet i am expected to pay my premium in full. I understand that occasionally there will be internet issues , however, what i cannot stand is that there is no initiated communication and even when i seek answers there is no service at all. The fact that i only received a response from the business after leaving my review on hellopeter speaks volumes, it encourages your customers to skip the uselessness of your whatsapp chat/email and live chat options and skip straight to leaving bad reviews on hellopeter, when all of this bad publicity could have been avoided. Either your agents are not fast enough or you need more agents as this will cause loss to your business overtime. Rethink the strategy of only assisting customer once they have left a bad review of the business I hope that the internet issue will be sorted out today.
Although your apology is appreciated, it does not help me in any way. As a business you are well aware of the impact of income loss and that is what i have experienced due to the inconvenience of no internet. I have had to come in to the office to work, which costs money. I was unable to work on Saturday, which is a loss for me, yet i am expected to pay my premium in full. I understand that occasionally there will be internet issues , however, what i cannot stand is that there is no initiated communication and even when i seek answers there is no service at all. The fact that i only received a response from the business after leaving my review on hellopeter speaks volumes, it encourages your customers to skip the uselessness of your whatsapp chat/email and live chat options and skip straight to leaving bad reviews on hellopeter, when all of this bad publicity could have been avoided. Either your agents are not fast enough or you need more agents as this will cause loss to your business overtime. Rethink the strategy of only assisting customer once they have left a bad review of the business I hope that the internet issue will be sorted out today.
TS
Tiffany S's updateReviewer Update
04 Feb 2025, 18:56Oh wow, the technicians from fly.cool finaly came, the figured out the issue which a different technician caused when installing fibre at a house down the road. The technician said he is going to get a cable and came back 8 hrs later, and then left and didn't tell me anything....I still don't have internet, the 4th day now
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Tiffany S's update04 Feb 2025, 18:56
Reviewer Update
Oh wow, the technicians from fly.cool finaly came, the figured out the issue which a different technician caused when installing fibre at a house down the road. The technician said he is going to get a cable and came back 8 hrs later, and then left and didn't tell me anything....I still don't have internet, the 4th day now
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Tiffany S's updateReviewer Update
05 Feb 2025, 08:03FLY.COOL OR VUMA. i don't know who is responsible for the mess and the fixing of the mess. I have had NO INTERNET since Saturday. I have initiated contact via whatsapp, email and live chat, since there is no direct contact number, however, the only time i received a response was when i left a review on Hellopeter. I will keep doing this until my issue is resolved. The technician finally came yesterday past 9:00 am, told me that another technician did an installation down the road from me and messed the cables up. The technician said he is going to get the cable to replace it, he came back past 17:00 pm and then left again, without telling me or even checking if my internet is back on. I STILL DON'T HAVE INTERNET!!!!! and as usual FLY.COOL is not responding to any of my communication. I STRONGLY ADVISE EVERYONE TO NEVER EVER TRY FLY.COOL OR VUMA. As i said even bad service is better than no service and that is exactly what you get from fly.cool, NO SERVICE AT ALL!!!!! PATHETIC IS AN UNDERSTATMENT.
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Tiffany S's update05 Feb 2025, 08:03
Reviewer Update
FLY.COOL OR VUMA. i don't know who is responsible for the mess and the fixing of the mess. I have had NO INTERNET since Saturday. I have initiated contact via whatsapp, email and live chat, since there is no direct contact number, however, the only time i received a response was when i left a review on Hellopeter. I will keep doing this until my issue is resolved. The technician finally came yesterday past 9:00 am, told me that another technician did an installation down the road from me and messed the cables up. The technician said he is going to get the cable to replace it, he came back past 17:00 pm and then left again, without telling me or even checking if my internet is back on. I STILL DON'T HAVE INTERNET!!!!! and as usual FLY.COOL is not responding to any of my communication. I STRONGLY ADVISE EVERYONE TO NEVER EVER TRY FLY.COOL OR VUMA. As i said even bad service is better than no service and that is exactly what you get from fly.cool, NO SERVICE AT ALL!!!!! PATHETIC IS AN UNDERSTATMENT.
Fly.Cool's replyOfficial
06 Feb 2025, 08:33Good day Tiffany,
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Fly.Cool's reply06 Feb 2025, 08:33
Official
Good day Tiffany,
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session