FW
Fahiema W
1 reviews | Active since Apr 2021
24 Apr 2023, 13:01
Fly.Cool definitely not for the people since no one assist with queries.
Flycool/Vuma is the worst ISP I have ever come across. Every single month they have outages and faults that need to be fixed. I have currently been without Internet Access since the 16th of April and it has still not been restored. They dont have an actual phone number that works, their whatsapp account doesn't have anyone replying, I am currently on a live chat waiting for the past half hour for an agent to join the chat and I have emailed and still not had a response. No luck anywhere and no updates received from them. I paid my account on Friday but still no restoration. Terrible Customer Service!!! Would never recommend Fly.cool to anyone ever
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Replies (2)
Fly.Cool's replyOfficial
24 Apr 2023, 15:41Good day Fahiema!
Thank you for the feedback!
We are sorry to hear about your bad experience, we can assure you that is not what we want for any of our valued customers. We do take all customer queries and complaints serious so that we can make things right.
With regards to your query, we have taken a look at your account and there is an outage in your area, the VUMA technical support team are working tirelessly to ensure that service is restored to all affected users.
We really appreciate your patience during this time and once again humbly apologize for the inconvenience.
Thank you for the feedback!
We are sorry to hear about your bad experience, we can assure you that is not what we want for any of our valued customers. We do take all customer queries and complaints serious so that we can make things right.
With regards to your query, we have taken a look at your account and there is an outage in your area, the VUMA technical support team are working tirelessly to ensure that service is restored to all affected users.
We really appreciate your patience during this time and once again humbly apologize for the inconvenience.
Fly.Cool's reply24 Apr 2023, 15:41
Official
Good day Fahiema!
Thank you for the feedback!
We are sorry to hear about your bad experience, we can assure you that is not what we want for any of our valued customers. We do take all customer queries and complaints serious so that we can make things right.
With regards to your query, we have taken a look at your account and there is an outage in your area, the VUMA technical support team are working tirelessly to ensure that service is restored to all affected users.
We really appreciate your patience during this time and once again humbly apologize for the inconvenience.
Thank you for the feedback!
We are sorry to hear about your bad experience, we can assure you that is not what we want for any of our valued customers. We do take all customer queries and complaints serious so that we can make things right.
With regards to your query, we have taken a look at your account and there is an outage in your area, the VUMA technical support team are working tirelessly to ensure that service is restored to all affected users.
We really appreciate your patience during this time and once again humbly apologize for the inconvenience.
FW
Fahiema W's updateReviewer Update
24 Apr 2023, 15:42Hi ,
The issue has since been resolved.
Regards
The issue has since been resolved.
Regards
FW
Fahiema W's update24 Apr 2023, 15:42
Reviewer Update
Hi ,
The issue has since been resolved.
Regards
The issue has since been resolved.
Regards