JF
Janine F
1 reviews | Active since Mar 2021
21 Feb 2025, 17:37
Flycool Customer Service
I have yet to experience a service provider with such zero to none customer care support.
My wifi connection has been off for a week now, no communication from agents, only chatted to AI assistant who is of absolutely no help, as i still dont knw what the exact cause is of no internet connection and when it will be resolved.
Received a ticket number which is of no use because no one bothers to come back to you with feedback. Expected to pay for a service but cannot use it, and absolutely no reimbur*****t from flycool for the period of no internet connection.
This is not the first time, customer service sucks.
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
22 Feb 2025, 14:27Good day Janine
Thank you for your Feedback !
Your logged ticket case ***5 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status2.0. Open - Ticket Linked to Scheduled Change
Thank you for your Feedback !
Your logged ticket case ***5 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status2.0. Open - Ticket Linked to Scheduled Change
Fly.Cool's reply22 Feb 2025, 14:27
Official
Good day Janine
Thank you for your Feedback !
Your logged ticket case ***5 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status2.0. Open - Ticket Linked to Scheduled Change
Thank you for your Feedback !
Your logged ticket case ***5 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status2.0. Open - Ticket Linked to Scheduled Change
JF
Janine F's updateReviewer Update
26 Feb 2025, 17:24Good day, i am again complaining about the no response whatsapp customer line.
The above complain have been attended to, with internet connection restored in my street, my linr however is still off, do not even pick up the username. I have chatted with an agent on FB, who said they will escalate the query to Vuma, but as yet I have not received any feedback or communication from either Vuma or Flycool?
This is now beyond frustrating, i have paid in full but only had internet connection for two weeks, with the month finishing off in 2 days, and my account will be debited again for the new month.
Also, kindly advise as to how to terminate this service from flycool as a ISP?
The above complain have been attended to, with internet connection restored in my street, my linr however is still off, do not even pick up the username. I have chatted with an agent on FB, who said they will escalate the query to Vuma, but as yet I have not received any feedback or communication from either Vuma or Flycool?
This is now beyond frustrating, i have paid in full but only had internet connection for two weeks, with the month finishing off in 2 days, and my account will be debited again for the new month.
Also, kindly advise as to how to terminate this service from flycool as a ISP?
JF
Janine F's update26 Feb 2025, 17:24
Reviewer Update
Good day, i am again complaining about the no response whatsapp customer line.
The above complain have been attended to, with internet connection restored in my street, my linr however is still off, do not even pick up the username. I have chatted with an agent on FB, who said they will escalate the query to Vuma, but as yet I have not received any feedback or communication from either Vuma or Flycool?
This is now beyond frustrating, i have paid in full but only had internet connection for two weeks, with the month finishing off in 2 days, and my account will be debited again for the new month.
Also, kindly advise as to how to terminate this service from flycool as a ISP?
The above complain have been attended to, with internet connection restored in my street, my linr however is still off, do not even pick up the username. I have chatted with an agent on FB, who said they will escalate the query to Vuma, but as yet I have not received any feedback or communication from either Vuma or Flycool?
This is now beyond frustrating, i have paid in full but only had internet connection for two weeks, with the month finishing off in 2 days, and my account will be debited again for the new month.
Also, kindly advise as to how to terminate this service from flycool as a ISP?