Fly.cool complaint

My name is Luyanda Buhle Hatta I am based at 1836 Tshekedi Street Dube Soweto I logged a complaint at Fly.cool regarding Vuma fiber After a long time not paying for the Wi-Fi, I made a payment of R389 on the 23rd of December 2023 at 17:28 We were told we would receive a new password the very same day but then we did not We contacted them and a technician came and installed a new router that very same day, the router was flashing and the technician informed us that after the flashing stops, we’ll receive a new password I then asked him how long that’s going to take, he said he escalated the issue and it should take a few hours We’ve been in contact with Fly.cool since the day we logged a complaint and we still haven’t received any help. I was doing this so that I could be able to work from home My employers have been waiting for my speed test since they allowed me to work from home I am afraid I won’t be doing productive work that is required of me from work because of all this and I am afraid to lose my job But at Vuma Tel, they don’t take this matter at hand seriously. Please help me as I have to work from home tomorrow again very early in the morning.