SS
Sihle S
1 reviews | Active since Feb 2025
22 Feb 2025, 15:28
Fly.cool bad service and lack of professionalism
I've been without internet since Monday, today it's Saturday and I have received absolutely no assistance from Fly.cool. They take 5hours minimum to respond to a whatsapp text and they have no alternative contact option. I was told their turnaround time is 48hours max, that was on Monday. Today I'm being told they have escalated my matter and a technician will be in contact with me. They saying this for the 3rd time since Monday. Now I asked that they cancel my subscription and they are refusing, they saying I should send my cancelation request 2days before my debit date. All I want now is to cancel my subscription and move to another ISP.
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Fly.Cool's replyOfficial
23 Feb 2025, 10:41Good day Sihle
Thank you for your Feedback !
Your logged ticket case ***9 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status
Thank you for your Feedback !
Your logged ticket case ***9 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status
3.2. Open - Maintenance Issue - Pending Tech Arrival
Escalate Case
Escalate Case
This Case has already been escalated to Level 2. Please wait for 24 hours to lapse before escalating this Case to Level 3.
Fly.Cool's reply23 Feb 2025, 10:41
Official
Good day Sihle
Thank you for your Feedback !
Your logged ticket case ***9 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status
Thank you for your Feedback !
Your logged ticket case ***9 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case Status
3.2. Open - Maintenance Issue - Pending Tech Arrival
Escalate Case
Escalate Case
This Case has already been escalated to Level 2. Please wait for 24 hours to lapse before escalating this Case to Level 3.