FLY.COOL BAD EXPERIENCE EVEN BEFORE BEING CONNECTED

I placed an order with Fly.cool for their home internet services as they are a provider in my area according to the website. After making payment, i got an email saying i would receive a call within 3days to confirm an installation date. After 3days of no communication, i look for a contact number on their website and found only 2 methods of contact, a WhatsApp help line and an email address. i WhatsApp the number and a week later there's still no response. i sent an email to the email address and the consultant could not find my payment, i forwarded my payment and reference numbers i had received from them and then a day later the consultant responds saying they have picked up my payment and the matter has been escalated. since then, its been another week and no communication. a "CUSTOMER SUPPORT" email address that you barely get a response from and a "CUSTOMER SUPPORT WHATSAPP LINE" that you never get a response from. PATHETIC