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Tyron T

1 reviews | Active since Nov 2023

30 Aug 2025, 05:17

Flycool are *****sters

The most useless isp ever. I have no internet connection since the 20th of July, I've contacted flycool via numerous emails and their WhatsApp chats yet no success, it's already the 30th of August and over a month I have no internet connection, but the sad part is they still debited my bank account on the 1st of August for the amount of R409 yet they're providing me with absolutely no service. I've sent them numerous emails to refund my payment for the month of August and terminate the services but no success either. I've even tried to cancel myself over the flycool login website, but it does not allow me to. I contacted vumatel and they said they don't deal with flycool, I must contact my isp myself. Please I need urgent assistance as there's no way to even stop or dispute the payment via my banking app.

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Replies (1)
Fly.Cool
Fly.Cool's reply01 Sept 2025, 08:15
Official
Good Day Tyron.  I truly regret the experience you’ve had, and I want to sincerely apologize for the ongoing frustration and inconvenience caused since the 20th of July. It is unacceptable that you have had no internet connection, yet were still debited in August, and that your cancellation requests have not been actioned.  I have escalated this matter immediately to our billing and cancellations team to process both the refund for August and the termination of your services without any further delay. I will personally ensure you receive written confirmation of both actions very soon.  I also acknowledge that you have already attempted to cancel via email, WhatsApp, and the portal, and I apologize that these channels did not serve you properly. Please rest assured that I am now taking ownership of this case until it is resolved. Thank you for your patience, and again I sincerely apologize for the poor service you’ve experienced. I will update you with confirmation of the refund and cancellation. 

Best regards,