KM
Khangezile M
1 reviews | Active since Mar 2013
14 May 2024, 12:59
Fly.cool and Vuma bad customer service!!!
Fly.cool and Vuma bad customer service!!! I regret the day I joined Vuma Wifi then transferred to Fly.cool. When ever I have a problem I do not know who and how to contact.
I don't have internet since from yesterday morning. Sent emails and Whatsapp still nothing. Fly.cool / Vuma stop paying games with people. Reply people's whatsaap and e-mails.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
14 May 2024, 14:44Good Afternoon Khangezile
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that the matter has been escalated to Vuma in order to get the matter resolved. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that the matter has been escalated to Vuma in order to get the matter resolved. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply14 May 2024, 14:44
Official
Good Afternoon Khangezile
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that the matter has been escalated to Vuma in order to get the matter resolved. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
We do see that the matter has been escalated to Vuma in order to get the matter resolved. Once again please do accept our apology and please give us time to resolve the query
KM
Khangezile M's updateReviewer Update
14 May 2024, 14:47Where and how do I follow up?
KM
Khangezile M's update14 May 2024, 14:47
Reviewer Update
Where and how do I follow up?
Fly.Cool's replyOfficial
15 May 2024, 07:44Good Morning Khangezile
Please be advise that you can follow up on the below platforms:
https://wa.me/***(chats only)
Email: ***
Please be advise that you can follow up on the below platforms:
https://wa.me/***(chats only)
Email: ***
Fly.Cool's reply15 May 2024, 07:44
Official
Good Morning Khangezile
Please be advise that you can follow up on the below platforms:
https://wa.me/***(chats only)
Email: ***
Please be advise that you can follow up on the below platforms:
https://wa.me/***(chats only)
Email: ***