FLYCOOL AND VUMA ARE THE WORST

Both Vuma and Flycool have handled my refund matter in a completely unacceptable and ******** manner. They continue to hide behind a so-called 30-day refund policy while failing to provide any valid proof of payment or transparent communication. Under Sections 47(1) and 54(1)(b) of the Consumer Protection Act (Act 68 of 2008), service providers are required to deliver services on time and issue refunds or redress without unnecessary delay when they fail to perform. The 30-day policy used by Vuma and Flycool appears unreasonable and non-compliant with the CPA, especially when no proof of payment or clear transaction record is shared. Both companies have shown a lack of accountability and professionalism, offering excuses instead of evidence. This raises serious concerns about their ethics, transparency, and respect for consumer rights.I urge both Vuma and Flycool to immediately resolve this matter, provide verifiable proof of payment, and align their policies with the Consumer Protection Act. Customers deserve honesty, fairness, and lawful service not silence and delay.