TL
Thapelo L
1 reviews | Active since Oct 2025
11 Nov 2025, 08:07
FLYCOOL AND EXCUSES
Fly cool it's been 46 days waiting for my refund. Your refund policy states within 30 days. Last review you told me finance has backlog. September your business failed to deliver a service and you told me refund is 30 days even as unreasonable as it is I accepted, now after 30 days your telling me that finance has a backlog that's not my problem as a customer. Tell finance to process my refund. STOP SC3M1ING CUSTOMERS
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Replies (2)Fly.Cool's replyOfficial
11 Nov 2025, 14:01Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated the matter to the finance department.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated the matter to the finance department.
Best regards,
Fly.Cool's reply11 Nov 2025, 14:01
Official
Good Afternoon
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated the matter to the finance department.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
I have escalated the matter to the finance department.
Best regards,
TL
Thapelo L's updateReviewer Update
12 Nov 2025, 12:48Any feedback from Finance. I'm really fed up with this whole situation
TL
Thapelo L's update12 Nov 2025, 12:48
Reviewer Update
Any feedback from Finance. I'm really fed up with this whole situation
