M
Memory
1 reviews | Active since Aug 2024
21 Feb 2025, 08:12
Flycool
This is the second complaint I'm writing and no one has bothered to come back to me,I still have no internet since early Jan,I want to cancel their useless network and still I'm not getting help. I cannot sign up with another ISP until they release the line,they are still failing to assist me,even the manager by the name of Cyril was rude and told me he is only an employee and can't assist me and then he hung up the phone and ignored my call after that.This is the worst service that I have ever received in my life,I regret joining flycool,now I have to keep buying data in order to be able to work,this is so frustrating and they just don't care.
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Replies (1)Fly.Cool's replyOfficial
21 Feb 2025, 12:46Good Afternoon Memory
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and we are awaiting feedback. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and we are awaiting feedback. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply21 Feb 2025, 12:46
Official
Good Afternoon Memory
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and we are awaiting feedback. Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and we are awaiting feedback. Once again please do accept our apology and please give us time to resolve the query
