Fly.cool a waste of time

Our fibre went down on May 21st and we immediately had it escalated, being told that it was escalated and that if the tech department couldnt resolve it then an actual technician would be here to fix it within 24 to 72 hours. No contact was made within that timescale and we contacted them again and was told it would be escalated to Vuma and even got a fault reference number then nothing again. We then contacted them again regarding the issue only to be told it was escalated to Vuma. A complaint was then raised on May 28th only to be told that there was “civil unrest” in our area and that all installations and maintenance was on hold yet just last week they installed just next door which infact our connection went down right after that installation. We are not getting the service we are paying for, we are getting the run around when chatting to agents( one saying this then the next saying something else) i am disgusted by the level of service or lack there of.