Fly.Cool, a Vuma ISP, that has the worst customer service ever!

Fly. Cool gave me issues in October when I struggled to connect to the internet after having paid their fee. From the 25th of September since struggling to get connected, I only started using the service around the 10th of October. During that time it was a struggle to get hold of them coz they only use the chatbot on their website and WhatsApp. When the bot can't assist, it will say it is transferring to a live agent which also hardly ever happens.

Now in the month of November, today on the 12th, all of a sudden my services got disconnected after I made payment on the 8th of November via a link that was provided to me by the WhatsApp chatbot when I requested it. Worse part is when I request the password and usersame it gives me the same as I received when I got connected in October which I have been using all along but now I can't even find it on the list of networks available on my device and other devices that use the Wi-Fi in my home.

They tried to call to me and couldn't get hold of me, and they didn't even bother to try again or even send an email to try assist me they just let it be as is since they didn't get hold of me when they know very well we can't get thru to them on our side. Over and above trying the chatbot, I sent an email and have had no response since. Not even an acknowledgement to say they received my query and they will assist at the earliest convenience. Now I will be be stuck without internet for who knows how long. The very reason I was avoiding and not changing ISPs I'm sitting with now, NO INTERNET!!!

Worst service by far and they seem to be very consistent with that. And it doesn't look like they're doing anything about their customer service issue. Turnaround time is just too long, of they do even have a turnaround time...???