Fly.cool a ****

Meet a sellers person for Vuma (internet provider) working under Fly.cool on Thursday 31st January 2024 and he told me about the different packages they had for internet, i was interested and he said if i made a payment my subscription would be activated the next day. I made a payment the same day and until today 05 February 2024 i haven't received a call or any communication from fly.cool about when will my internet be installed. On Saturday the sales person gave me some guys number his name was Theo this manager and the Theo guy was very rude and me told me people have been waiting for installations since December so i should wait because there's nothing special about me and my internet issues are not his. He continued to tell me that Vuma has a problem in soweto and they need security guards to escort them when doing installation and if i have a problem with waiting i should get my own security company to escort the technician.He continued to tell me his not Vuma so i am barking at the wrong tree. This is unfair consumer practice as i have paid for a service i dont have and now nobody answers my calls and even on WhatsApp they don't respond to your messages. I paid R498.99 but no internet, this is daylight ******* and a ****.