kR
katleho R
1 reviews | Active since Apr 2019
02 Aug 2023, 10:42
Fly.Cool
Worst service provider ever would not recommend it to anyone. How can you run an ISP on a Whatsapp Chat bot that responds 5 hours with no solution at all. been three days now without internet and today Vuma technicians were here i got a new router since mine just stopped working and I am told I need an order number from Flycool which will take me a year to receive since all you guys are good at is taking our money and not helping with anything. NO INTERNET Ticket Ref: [ ISP-*** ] Andrieo Troy Kannemeyer just closed my query and Grace Ngubane opened a ticket which is yet to be resolved I can't even work because of this utter level of unprofessionalism.
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Fly.Cool's replyOfficial
02 Aug 2023, 12:53Good day Katleho!
Thank you for the feedback.
We are sorry to hear your experience has not been the best, that is not what we want for any of our customers. We appreciate all customer feedback so that we can make things right.
We have taken a look at your account and the ticket logged has not been updated by VUMA as yet, but we will make a follow up and provide you with feedback.
Once again please accept our humble apologies for the inconvenience.
Thank you for the feedback.
We are sorry to hear your experience has not been the best, that is not what we want for any of our customers. We appreciate all customer feedback so that we can make things right.
We have taken a look at your account and the ticket logged has not been updated by VUMA as yet, but we will make a follow up and provide you with feedback.
Once again please accept our humble apologies for the inconvenience.
Fly.Cool's reply02 Aug 2023, 12:53
Official
Good day Katleho!
Thank you for the feedback.
We are sorry to hear your experience has not been the best, that is not what we want for any of our customers. We appreciate all customer feedback so that we can make things right.
We have taken a look at your account and the ticket logged has not been updated by VUMA as yet, but we will make a follow up and provide you with feedback.
Once again please accept our humble apologies for the inconvenience.
Thank you for the feedback.
We are sorry to hear your experience has not been the best, that is not what we want for any of our customers. We appreciate all customer feedback so that we can make things right.
We have taken a look at your account and the ticket logged has not been updated by VUMA as yet, but we will make a follow up and provide you with feedback.
Once again please accept our humble apologies for the inconvenience.