LB
Lebohang B
1 reviews | Active since Mar 2024
13 Mar 2024, 16:29
Flycoo Vuma
Yhoo,my network has been down from yesterday and i cant get hold of flycool for assistance,i wouldnt recommend anyone to join this joke of a service provider,phone calls not going through,whatsapp number not being answered,im being ignored nje,my work is being affected..yhoo this is ridiculous
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Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
13 Mar 2024, 17:30 Good Afternoon Lebohang,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ISP-***
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ISP-***
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Best regards,
Fly.Cool's reply13 Mar 2024, 17:30
Official
Good Afternoon Lebohang,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ISP-***
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ISP-***
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible.
We apologize for the inconvenience
Best regards,
LB
Lebohang B's updateReviewer Update
16 Mar 2024, 12:46Techs came on Thursday to fix the issue,then this morning AGAIN im experiencing the same issue,cable fault but the cable was replaced yesterday? Hmmm hai n whats going on with the customer care number? Whatsapp number yona?
LB
Lebohang B's update16 Mar 2024, 12:46
Reviewer Update
Techs came on Thursday to fix the issue,then this morning AGAIN im experiencing the same issue,cable fault but the cable was replaced yesterday? Hmmm hai n whats going on with the customer care number? Whatsapp number yona?
Fly.Cool's replyOfficial
18 Mar 2024, 16:15We have escalated the your fibre fault with Vuma and will await for feedback that we can provide you with.
Best regards,
Fly.Cool's reply18 Mar 2024, 16:15
Official
We have escalated the your fibre fault with Vuma and will await for feedback that we can provide you with.
Best regards,