Fly cool Vuma red flashing light.

On the 31 March 2024, I noticed a red flashing light on my modem, I was in the hurry and left for church. Since it was due to be paid the next day on my way back home, I made payment at the easy pay vendor as usual. On the following day the 1st of March 2024 I called the customer support no:*** as the modem was still not working. The gentleman on the line advised that we need to make payment again as the Easypay payment was no longer in use.

He further advised with a Bidvest account number ***) and that in the next month we won't have to pay. We made the payment of R389 on the same day, today (1 April 2024).

After a few minutes of restarting the modem, the red flash was still flashing. We called him back with no luck then he called me back with this number, ***. He further advised that we are in arrears and need to make a payment of R450. He further explained that, if we make this payment we won't have to pay till June 2024. This does not make sense at all. I still have no internet 2 days later. I'm very disappointed with this bad service.