Fly. Cool the worst service

The worst service posting on behalf of my husband who ordered the service we placed the order on 28th August Paid for it they advertised 3-5 working days for installation than we hit a snag we needded to create a line 2 fine placed that waited 2 weeks no emails no calls no communication there whatsapp bots are irritating and doesn't help at all you have wait 5 hours before someone responds they do that with emails too and no contactable number... Im sitting on week 4 and for th to tell me they can't create a line 2 is ridiculous still been trying to get ahold of them still no responds no calls no emails I have proof of everything interaction and its bad... I want a refund and cancellation I want proof of both