Fly cool - No Internet Service - Be warned

Nov 2023 i showed interest and agreed. December the 6 they delivered the router and connected me. Ever since that day i have had no internet at my home. Somedays i will go on for 1 hour and off again for days....I had to work from home during the holidays and i could not. Please note the only support line is the whatzapp line that response to you a whole day later. The guy that assisted with the installation needs to log a ticket each and everytime time- i probably have 30 tickets already - vumatel come out - technicians came out - Nobody seems to know what the problem is. When i ask them to release the line - no reply. My request was on the 2nd of January already to release my line - i will get another ISP. Also note: i had another ISP before flycool and everthing worked well. the only reason for change was for a faster line. And flycool was cheaper... Now i have cheaper but no internet service at all.