JW
Jacqueline W
1 reviews | Active since Nov 2022
30 Mar 2023, 12:26
Fly Cool Internet
I have a problem with my internet since last night it says connected without internet its unacceptable as I am working from home now I cant even work as my internet is down. I am definitely gonna cancel with Fly cool as their service is bad.
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Fly.Cool's replyOfficial
30 Mar 2023, 18:02Good day Jacqueline!
Thank you for the feedback!
We sincerely apologize for the bad experience you have had to experience, that is not our intention and is far from what we want for any of our valued clients. We can assure you we take all customer feedback and complaints seriously, so as to get a resolution.
With regards to your query, there appears to be a fiber fault in your area, the VUMA technical support team are aware and have been working tirelessly to get this resolved for all those that have been affected.
Once again please accept our humble apologies!.
Thank you for the feedback!
We sincerely apologize for the bad experience you have had to experience, that is not our intention and is far from what we want for any of our valued clients. We can assure you we take all customer feedback and complaints seriously, so as to get a resolution.
With regards to your query, there appears to be a fiber fault in your area, the VUMA technical support team are aware and have been working tirelessly to get this resolved for all those that have been affected.
Once again please accept our humble apologies!.
Best regards,
Fly.Cool's reply30 Mar 2023, 18:02
Official
Good day Jacqueline!
Thank you for the feedback!
We sincerely apologize for the bad experience you have had to experience, that is not our intention and is far from what we want for any of our valued clients. We can assure you we take all customer feedback and complaints seriously, so as to get a resolution.
With regards to your query, there appears to be a fiber fault in your area, the VUMA technical support team are aware and have been working tirelessly to get this resolved for all those that have been affected.
Once again please accept our humble apologies!.
Thank you for the feedback!
We sincerely apologize for the bad experience you have had to experience, that is not our intention and is far from what we want for any of our valued clients. We can assure you we take all customer feedback and complaints seriously, so as to get a resolution.
With regards to your query, there appears to be a fiber fault in your area, the VUMA technical support team are aware and have been working tirelessly to get this resolved for all those that have been affected.
Once again please accept our humble apologies!.
Best regards,