V
Vinay
1 reviews | Active since Jul 2024
11 Jul 2024, 16:34
Fly Cool Fibre is not so cool from the onset
I signed up for Fibre a week ago, they have come to install my Fibre on Monday with the router it has been 4 days and I'm still waiting for user name n password when I contacted the customer service they said they will escalate after 48 hours. They dnt read their watzapp messages and it's going on the 5th day and I still don't have connection on a new line. Extremely poor service
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Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
11 Jul 2024, 17:56Hello Vinay! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
We see the techs notes state there is no FX which means internet is not pulling from the main pole to the router.
Please note we have escalated query with high importance.
We truly apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
We see the techs notes state there is no FX which means internet is not pulling from the main pole to the router.
Please note we have escalated query with high importance.
We truly apologize for the inconvenience.
Fly.Cool's reply11 Jul 2024, 17:56
Official
Hello Vinay! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
We see the techs notes state there is no FX which means internet is not pulling from the main pole to the router.
Please note we have escalated query with high importance.
We truly apologize for the inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
We apologize for the unpleasant experience you shared with our company.
We see the techs notes state there is no FX which means internet is not pulling from the main pole to the router.
Please note we have escalated query with high importance.
We truly apologize for the inconvenience.
V
Vinay's updateReviewer Update
14 Jul 2024, 07:54It's been 7 days and the situation is still not resolved. Funny enough you can respond here but not provide me feedback individually. Please explain your watzapp customer care support which I had no acknowledgement for 4 days ***. Please provide contact details of a senior manager I can relate too. My agent says the matter is escalated for 1 week now. Please further elaborate on your escalation process as it appears to be with out any urgency.
V
Vinay's update14 Jul 2024, 07:54
Reviewer Update
It's been 7 days and the situation is still not resolved. Funny enough you can respond here but not provide me feedback individually. Please explain your watzapp customer care support which I had no acknowledgement for 4 days ***. Please provide contact details of a senior manager I can relate too. My agent says the matter is escalated for 1 week now. Please further elaborate on your escalation process as it appears to be with out any urgency.
Fly.Cool's replyOfficial
15 Jul 2024, 07:20Hello Vinay
We see that your activation query has been resolved.
Line is activated and link is up.
Should you need any assistance please remember our doors are always open and we will be more than happy to assist.
We see that your activation query has been resolved.
Line is activated and link is up.
Should you need any assistance please remember our doors are always open and we will be more than happy to assist.
Fly.Cool's reply15 Jul 2024, 07:20
Official
Hello Vinay
We see that your activation query has been resolved.
Line is activated and link is up.
Should you need any assistance please remember our doors are always open and we will be more than happy to assist.
We see that your activation query has been resolved.
Line is activated and link is up.
Should you need any assistance please remember our doors are always open and we will be more than happy to assist.