EM
Estelle M
1 reviews | Active since Jan 2025
21 Jan 2025, 09:53
Fly. Cool bad service and no way to contact
It’s impossible to contact them. They don’t answer Watsaps and “life chat bot” on site not working at all. I have been attempting to reach them for a few days now - with ZERO response. Horrible horrible horrible. They need less than one star honestly.
Helpful (0)
Replies (4)0
Replies (4)EM
Estelle M's updateReviewer Update
21 Jan 2025, 10:57All my devices warms me that the router network is not safe. It’s a NOKiA router. No assistance from Fly.cool on how to set up router that it’s safe for use. At the moment I cannot work as I cannot go on systems that is not safe.
I ask for assistance but no response.
I ask for assistance but no response.
EM
Estelle M's update21 Jan 2025, 10:57
Reviewer Update
All my devices warms me that the router network is not safe. It’s a NOKiA router. No assistance from Fly.cool on how to set up router that it’s safe for use. At the moment I cannot work as I cannot go on systems that is not safe.
I ask for assistance but no response.
I ask for assistance but no response.
EM
Estelle M's updateReviewer Update
22 Jan 2025, 09:33After my message yesterday I received a reply where Fly.cool informed me that they cannot locate me as a customer and I must send them the serial number starting with a 48. I responded with the serial numbers on my router - not one staring with 48.
NO RESPONSE FROM YOU.
The security of the router is weak and all my information open to be ******. Hence I cannot work on my computer and hence I cannot work. But I pay you???
Are you going to be accountable for any information like credit card details etc etc that is ****** and losses I incur. Are you going to pay me the income I lose because I cannot work.
This is urgent and need urgent solution. I even sent you more Watsaps yesterday - with no response!
Please attend to this urgently.
NO RESPONSE FROM YOU.
The security of the router is weak and all my information open to be ******. Hence I cannot work on my computer and hence I cannot work. But I pay you???
Are you going to be accountable for any information like credit card details etc etc that is ****** and losses I incur. Are you going to pay me the income I lose because I cannot work.
This is urgent and need urgent solution. I even sent you more Watsaps yesterday - with no response!
Please attend to this urgently.
EM
Estelle M's update22 Jan 2025, 09:33
Reviewer Update
After my message yesterday I received a reply where Fly.cool informed me that they cannot locate me as a customer and I must send them the serial number starting with a 48. I responded with the serial numbers on my router - not one staring with 48.
NO RESPONSE FROM YOU.
The security of the router is weak and all my information open to be ******. Hence I cannot work on my computer and hence I cannot work. But I pay you???
Are you going to be accountable for any information like credit card details etc etc that is ****** and losses I incur. Are you going to pay me the income I lose because I cannot work.
This is urgent and need urgent solution. I even sent you more Watsaps yesterday - with no response!
Please attend to this urgently.
NO RESPONSE FROM YOU.
The security of the router is weak and all my information open to be ******. Hence I cannot work on my computer and hence I cannot work. But I pay you???
Are you going to be accountable for any information like credit card details etc etc that is ****** and losses I incur. Are you going to pay me the income I lose because I cannot work.
This is urgent and need urgent solution. I even sent you more Watsaps yesterday - with no response!
Please attend to this urgently.
EM
Estelle M's updateReviewer Update
22 Jan 2025, 10:44A delay of a few week already. If your model does not work change it. You don’t have a problem taking money - only to render service we pay for. Then you should have no problem to reimburse me for money lost due to the fact that I cannot work.
Your rooters are not safe, outdated and old. Software needs update and newer rooters installed.
I just installed one and it’s from 2022! You supply old stock and don’t even have the decency to update or inform clients what they need to do keep information safe.
Cybercrime is at an all time high and you don’t protest your clients information at all.
Your rooters are not safe, outdated and old. Software needs update and newer rooters installed.
I just installed one and it’s from 2022! You supply old stock and don’t even have the decency to update or inform clients what they need to do keep information safe.
Cybercrime is at an all time high and you don’t protest your clients information at all.
EM
Estelle M's update22 Jan 2025, 10:44
Reviewer Update
A delay of a few week already. If your model does not work change it. You don’t have a problem taking money - only to render service we pay for. Then you should have no problem to reimburse me for money lost due to the fact that I cannot work.
Your rooters are not safe, outdated and old. Software needs update and newer rooters installed.
I just installed one and it’s from 2022! You supply old stock and don’t even have the decency to update or inform clients what they need to do keep information safe.
Cybercrime is at an all time high and you don’t protest your clients information at all.
Your rooters are not safe, outdated and old. Software needs update and newer rooters installed.
I just installed one and it’s from 2022! You supply old stock and don’t even have the decency to update or inform clients what they need to do keep information safe.
Cybercrime is at an all time high and you don’t protest your clients information at all.
EM
Estelle M's updateReviewer Update
22 Jan 2025, 14:02It’s an internet security issue as your router ‘a security os weak and my computer does not want to connect until security is upgraded to standard!
EM
Estelle M's update22 Jan 2025, 14:02
Reviewer Update
It’s an internet security issue as your router ‘a security os weak and my computer does not want to connect until security is upgraded to standard!