LM
Lerato M
1 reviews | Active since Mar 2019
20 Sept 2024, 13:51
fly cool,, aint cool at all, bad bad bad service.
I have had no internet connection for almost a week and I cant get any assistance from them, I have ben told on the whatsapp line that someone will assist me but no one responds to the whatsapp but a robot that jsut asks for your details and then leaves you hanging. Theres zero customer service and there isnt even a contact number that you call when theres an issue... Their service is appaling to say the least.
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Fly.Cool's replyOfficial
20 Sept 2024, 15:10Good Afternoon Lerato,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***6
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. We apologize for the inconvenience
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***6
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. We apologize for the inconvenience
Fly.Cool's reply20 Sept 2024, 15:10
Official
Good Afternoon Lerato,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***6
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. We apologize for the inconvenience
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note. I just had a look at your account and it appears that there is a possible fibre Fault related to your account, but technicians are on top of the issue and will advise once the issue is resolved. To make things easier we have logged a ticket for your query, this will help us track the status of your connection as this maintenance progresses.
Ticket Ref: ***6
This ticket serves as proof that the issue was logged with Vuma and your connection should be back as soon as possible. We apologize for the inconvenience