EH
Ernest H
1 reviews | Active since Jan 2013
20 Apr 2024, 08:24
Fly Away Cool
Its now almost 2 weeks after 1 payed for my installation but still nothing.So i payed for literally nothing. Its now 20 April but am expected to pay next month but i will only gave 4 to 5 days use if this ever gets installed. Was on the phone yesterday for over 30 mins but i still didn't get to dpeak to someone who could assist me.was told im caller number 1 but after 20 mins nothing. Maintenance is suppose to come and lay cables or something like that and then the technician can do the installation. So far worse experience dealing with a company.no reply on the whats app line or service request when logged.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
21 Apr 2024, 17:08Good Afternoon Ernest,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and they will be in contact with you soon. Your ticket number is ***1
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and they will be in contact with you soon. Your ticket number is ***1
Once again please do accept our apology and please give us time to resolve the query
Best regards,
Fly.Cool's reply21 Apr 2024, 17:08
Official
Good Afternoon Ernest,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and they will be in contact with you soon. Your ticket number is ***1
Once again please do accept our apology and please give us time to resolve the query
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience I have escalated this to the relevant department and they will be in contact with you soon. Your ticket number is ***1
Once again please do accept our apology and please give us time to resolve the query
Best regards,
EH
Ernest H's updateReviewer Update
24 Apr 2024, 10:23Good morning
So my installation was done yesterday 23 April.
When will i have to pay my next installment (23 May?)
Also it's prepaid so do you send me a message easy payment link.
Please let me know.
So my installation was done yesterday 23 April.
When will i have to pay my next installment (23 May?)
Also it's prepaid so do you send me a message easy payment link.
Please let me know.
EH
Ernest H's update24 Apr 2024, 10:23
Reviewer Update
Good morning
So my installation was done yesterday 23 April.
When will i have to pay my next installment (23 May?)
Also it's prepaid so do you send me a message easy payment link.
Please let me know.
So my installation was done yesterday 23 April.
When will i have to pay my next installment (23 May?)
Also it's prepaid so do you send me a message easy payment link.
Please let me know.
EH
Ernest H's updateReviewer Update
30 Apr 2024, 11:20 Good morning
So my installation was done yesterday 23 April.
When will i have to pay my next installment (23 May?)
Also it's prepaid so do you send me a message easy payment link.
Please let me know.
So my installation was done yesterday 23 April.
When will i have to pay my next installment (23 May?)
Also it's prepaid so do you send me a message easy payment link.
Please let me know.
EH
Ernest H's update30 Apr 2024, 11:20
Reviewer Update
Good morning
So my installation was done yesterday 23 April.
When will i have to pay my next installment (23 May?)
Also it's prepaid so do you send me a message easy payment link.
Please let me know.
So my installation was done yesterday 23 April.
When will i have to pay my next installment (23 May?)
Also it's prepaid so do you send me a message easy payment link.
Please let me know.