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jacqueline N
1 reviews | Active since Dec 2023
02 Dec 2023, 13:08
Fibre line
I have spoken multiple agents who constantly give me different information I spend endless amount of time waiting for them to reply on the WhatsApp line and they don't.They are not helpful at all.I do not think I will ever get the assistance that I require .All I requested was a second line or relocation from last week with no assistance.The service is poor .
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Replies (1)
Fly.Cool's replyOfficial
19 Dec 2023, 19:40 Good Evening Jacqueline,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience. As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days.
I have had a look at your account and do see that your line 2 has been created.
Should you require any assistance kindly contact us on the below platform and we will gladly assist you
WhatsApp: https://wa.me/*** Email: ***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience. As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days.
I have had a look at your account and do see that your line 2 has been created.
Should you require any assistance kindly contact us on the below platform and we will gladly assist you
WhatsApp: https://wa.me/*** Email: ***
Fly.Cool's reply19 Dec 2023, 19:40
Official
Good Evening Jacqueline,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience. As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days.
I have had a look at your account and do see that your line 2 has been created.
Should you require any assistance kindly contact us on the below platform and we will gladly assist you
WhatsApp: https://wa.me/*** Email: ***
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience. As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days.
I have had a look at your account and do see that your line 2 has been created.
Should you require any assistance kindly contact us on the below platform and we will gladly assist you
WhatsApp: https://wa.me/*** Email: ***