Failure to deliver services

Your whatsapp service is horrible no actually your service in General is horrible,I made payment on the 27th of August 2024 but to this day I'm without service,cut off even after sending proof of payment via whatsapp and email but no response. It's starting to feel like you guys are doing me a favour with my money,this is a 2way transaction,I pay and you deliver but your failing to deliver and customers have to suffer because of your incompetence. Get your system in order!