PS
Phumzile S
1 reviews | Active since Aug 2024
21 Aug 2024, 09:24
Failed fiber installation, refund and non responsive service provider
I app**** for wifi connection on the 5th of July and paid. Fly.cool is not coming to install. I have requested a refund and a cancellation and a refund since they cant provide a service that was supposed to be done within 21 days. They are not responding to my whatsapp and email of which this is the only way you can contact them. Regardless of every attempt to contact them. It is proving fruitless. Please do not use this service provider. They have no contact number, they don't respond and absolutely no customer care.
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Fly.Cool's replyOfficial
21 Aug 2024, 13:02Good Afternoon Phumzile
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Kindly note that your request for a refund has been sent to the relevant team.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Kindly note that your request for a refund has been sent to the relevant team.
Fly.Cool's reply21 Aug 2024, 13:02
Official
Good Afternoon Phumzile
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Kindly note that your request for a refund has been sent to the relevant team.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Kindly note that your request for a refund has been sent to the relevant team.