1 reviews | Active since Aug 2024
Failed customer service and installation
Hi there
Please provide feedback regarding installation, this matter has been dragging since the 19th of July and I am really unsatisfied with your service and delay. I really can't believe that's is taking this long just to change an address on your system and proceeding with installation
I have paid for a service which I have not enjoyed for the past weeks which is unfair to me as your customer. I will be proceeding with logging a formal complaint against your company with National Consumer Regulator as you are not treating me fairly as your customer and not providing a solution. You keep on telling that you has escalated the matter but with no resolution or positive feedback
I demand a resolution today and a call from the technician to advise on installation today!! I've had it with delays and not willing to hear about any further delays. I unhappy with the service and delays in this matter and demand a resolution TODAY. I have 3 or 4 reference numbers that are all not resolved, they keep closing and logging a new one with no resolution, this doesn't even make sense
Regards Fikile
There is no line here, and 3 houses share an address which 8901/1 ,8901/2 and mine is 8901/3. The 1st house 8901 belongs to Brenda Nte which has this line that you see, my house does not have a line
So you are not willing to assist me?
There is no line here, and 3 houses share an address which 8901/1 ,8901/2 and mine is 8901/3. The 1st house 8901 belongs to Brenda Nte which has this line that you see, my house does not have a line
So you are not willing to assist me?
Apologies for the misunderstanding. I have done your line on the line 3 and we have to escalate the matter to transfer your funds to the line 3. Once that is done we will schedule the installation.
Once again please do accept our apology and please give us time to resolve the query
Apologies for the misunderstanding. I have done your line on the line 3 and we have to escalate the matter to transfer your funds to the line 3. Once that is done we will schedule the installation.
Once again please do accept our apology and please give us time to resolve the query
ETA on that is 72hours hours however we will do our utmost best to get it done before then. Once I receive feedback I will revert back to you.
ETA on that is 72hours hours however we will do our utmost best to get it done before then. Once I receive feedback I will revert back to you.
Please be advised that we are still awaiting feedback regarding the funds that needs to be transferred. Once we have feedback we will revert back to you.
Please be advised that we are still awaiting feedback regarding the funds that needs to be transferred. Once we have feedback we will revert back to you.