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Ncedisa N
1 reviews | Active since Jun 2019
16 Feb 2026, 16:00
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This company has no customer service at all. I upgraded my package and paid the amount, however they just canceled my subscription. I've been trying to get assistance on their website and WhatsApp with no luck. I've been waiting for an agent for over 5 hours.
Helpful (0)
Replies (8)0
Replies (8)NN
Ncedisa N's updateReviewer Update
16 Feb 2026, 16:01I contacted them on WhatsApp before 7 am, I'm still waiting for their response.
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Ncedisa N's update16 Feb 2026, 16:01
Reviewer Update
I contacted them on WhatsApp before 7 am, I'm still waiting for their response.
Fly.Cool's replyOfficial
17 Feb 2026, 10:06Good day Ncedisa,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. We do see that one of the agents is assisting you on WhatsApp.
Once again please do accept our apology
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. We do see that one of the agents is assisting you on WhatsApp.
Once again please do accept our apology
Fly.Cool's reply17 Feb 2026, 10:06
Official
Good day Ncedisa,
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. We do see that one of the agents is assisting you on WhatsApp.
Once again please do accept our apology
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days. We do see that one of the agents is assisting you on WhatsApp.
Once again please do accept our apology
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Ncedisa N's updateReviewer Update
17 Feb 2026, 11:41But my issue has not been resolved, I'm being told that they need to refund the funds first before the upgrade can be done. The refund process take between 30 - 40 days.
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Ncedisa N's update17 Feb 2026, 11:41
Reviewer Update
But my issue has not been resolved, I'm being told that they need to refund the funds first before the upgrade can be done. The refund process take between 30 - 40 days.
Fly.Cool's replyOfficial
17 Feb 2026, 12:22Good day Ncedisa,
We do see that the matter has been escalated to the relevant team. Once again please do accept our apology and please give us time to resolve the query
We do see that the matter has been escalated to the relevant team. Once again please do accept our apology and please give us time to resolve the query
Fly.Cool's reply17 Feb 2026, 12:22
Official
Good day Ncedisa,
We do see that the matter has been escalated to the relevant team. Once again please do accept our apology and please give us time to resolve the query
We do see that the matter has been escalated to the relevant team. Once again please do accept our apology and please give us time to resolve the query
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Ncedisa N's updateReviewer Update
17 Feb 2026, 12:49How long is this going to take?
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Ncedisa N's update17 Feb 2026, 12:49
Reviewer Update
How long is this going to take?
Fly.Cool's replyOfficial
17 Feb 2026, 12:56Good Day Ncedisa,
ETA is 24-72hours however we will do our utmost best to get it sorted before then.
ETA is 24-72hours however we will do our utmost best to get it sorted before then.
Fly.Cool's reply17 Feb 2026, 12:56
Official
Good Day Ncedisa,
ETA is 24-72hours however we will do our utmost best to get it sorted before then.
ETA is 24-72hours however we will do our utmost best to get it sorted before then.
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Ncedisa N's updateReviewer Update
17 Feb 2026, 13:16But this has been going on since yesterday.
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Ncedisa N's update17 Feb 2026, 13:16
Reviewer Update
But this has been going on since yesterday.
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Ncedisa N's updateReviewer Update
18 Feb 2026, 10:35I'm still waiting for this to be resolved. I was told that I will be resolved by COB yesterday. Now your consultant Andrieo is not vein helpful at all and is refusing to get me someone who can assist me with this issue.
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Ncedisa N's update18 Feb 2026, 10:35
Reviewer Update
I'm still waiting for this to be resolved. I was told that I will be resolved by COB yesterday. Now your consultant Andrieo is not vein helpful at all and is refusing to get me someone who can assist me with this issue.