1 reviews | Active since Jul 2023
EXTEMELY POOR SERVICE
One of their agent contacted me to sign me up and as I was going for an operation and I was going to work from home, I then signed with them. Then Lesego sent me a WhatsApp to send her proof of payment and of which I did. I used the Easy payment option on the 30th June, she then assured me that I will get a call from the installation ppl within 2-3 day. Till today NO ONE HAS CALLED ME..I reached out to Lesego via the WhatsApp and said she will make follow and give feedback-and NEVER DID..I started working from home on the 3rd and i have to buy data so i can get done with my work, so then i sent an email to *** on the 17th and received a call same day from Nomonde, whom i explained my query and she then reassured me than she has escalated my matter and will give feedback-2 days later still no feedback.
Thank you for the feedback!
We would like to sincerely apologize for the inconvenience you have had to experience, we can assure you that is not what we want for any of our customers new or old. We do value all customer feedback so that we can make things right as we are committed to all our valued customers.
With regards to your query, yes, indeed it was escalated as our agent indicated to you over the phone, and we are still waiting for feedback from the relevant department so that a transfer of funds as explained can be done to your order.
Rest assured we have you in mind and this issue will certainly be resolved.
We will be in touch with you for further details.
We thank you for your patience and greatly appreciate it, once again we sincerely apologize for the delay and inconvenience.
Thank you for the feedback!
We would like to sincerely apologize for the inconvenience you have had to experience, we can assure you that is not what we want for any of our customers new or old. We do value all customer feedback so that we can make things right as we are committed to all our valued customers.
With regards to your query, yes, indeed it was escalated as our agent indicated to you over the phone, and we are still waiting for feedback from the relevant department so that a transfer of funds as explained can be done to your order.
Rest assured we have you in mind and this issue will certainly be resolved.
We will be in touch with you for further details.
We thank you for your patience and greatly appreciate it, once again we sincerely apologize for the delay and inconvenience.