Escalation department does it exist or is this how Vuma cjew people's money

Item: Fly.Cool
Rating: 1
Author: Julia H

Ive paid on the 15th of October and whatsapp the company on 17thof October and the matter was escalated to the relevant department seens from october 17th till today mh internet is still suspended and no feed back from Vuma amd fly cool company my wifi it is still suspended and ive send prpof of payment and email that i received from pay fast but still until today

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Replies (1)

Fly.Cool's replyOfficial

28 Oct 2025, 09:58

Good day Julia

Thank you for the feedback!

Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience

Kindly note that the matter has been escalated to the relevant team and we will revert back to you once feedback has been received. Once again please do accept our apology and please give us time to resolve the query

Fly.Cool's reply28 Oct 2025, 09:58

Official