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Luthando
1 reviews | Active since May 2024
04 Aug 2025, 10:55
****en idiots
****en ***********. This stupid company deducted on 21st of July 2025 and then tried deducting again on the 1st of August 2025 I wrote to them and theysaid they’re going to fix it. The same thing happened today they tried deducting on my account and now they have suspended my services. ****en idiots fix this and reconnect my services
Helpful (0)
Replies (6)0
Replies (6)
Fly.Cool's replyOfficial
04 Aug 2025, 12:01 Thank you for reaching out. I completely understand how frustrating it must be to experience repeated deductions and a service suspension despite your previous communication with us. I sincerely apologize for the inconvenience this has caused.
I have escalated your case to our billing and technical team to ensure this is resolved urgently. In the meantime, I’ve requested immediate reconnection of your services while the billing issue is corrected. You will receive an update as soon as the adjustment is complete, and we will ensure no further incorrect deductions occur.
I have escalated your case to our billing and technical team to ensure this is resolved urgently. In the meantime, I’ve requested immediate reconnection of your services while the billing issue is corrected. You will receive an update as soon as the adjustment is complete, and we will ensure no further incorrect deductions occur.
Best regards,
Fly.Cool's reply04 Aug 2025, 12:01
Official
Thank you for reaching out. I completely understand how frustrating it must be to experience repeated deductions and a service suspension despite your previous communication with us. I sincerely apologize for the inconvenience this has caused.
I have escalated your case to our billing and technical team to ensure this is resolved urgently. In the meantime, I’ve requested immediate reconnection of your services while the billing issue is corrected. You will receive an update as soon as the adjustment is complete, and we will ensure no further incorrect deductions occur.
I have escalated your case to our billing and technical team to ensure this is resolved urgently. In the meantime, I’ve requested immediate reconnection of your services while the billing issue is corrected. You will receive an update as soon as the adjustment is complete, and we will ensure no further incorrect deductions occur.
Best regards,
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Luthando's updateReviewer Update
04 Aug 2025, 15:14The issue hasn't been resolved. You promise to reconnect my services while you busy fixin this issue but you did not do that. My services are still suspended. Im just sick and tired of this. Poor customer service
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Luthando's update04 Aug 2025, 15:14
Reviewer Update
The issue hasn't been resolved. You promise to reconnect my services while you busy fixin this issue but you did not do that. My services are still suspended. Im just sick and tired of this. Poor customer service
Fly.Cool's replyOfficial
05 Aug 2025, 10:28Good Day. I sincerely apologize that your service has not yet been reconnected as promised and that this has caused you so much frustration. I completely understand how inconvenient this must be, and I’m truly sorry for the poor experience you’ve had with us.I have escalated this matter to our technical and billing teams to ensure your service is reconnected as a priority. I will personally monitor the progress and provide you with an update.
Best regards,
Fly.Cool's reply05 Aug 2025, 10:28
Official
Good Day. I sincerely apologize that your service has not yet been reconnected as promised and that this has caused you so much frustration. I completely understand how inconvenient this must be, and I’m truly sorry for the poor experience you’ve had with us.I have escalated this matter to our technical and billing teams to ensure your service is reconnected as a priority. I will personally monitor the progress and provide you with an update.
Best regards,
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Luthando's updateReviewer Update
05 Aug 2025, 13:33Stop feeling sorry for me. Only thing I want is my services to be reconnected that's all. Since yesterday you've been escalating this matter and after 24 hours you still haven't resolved this. Im not getting services that I paid.
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Luthando's update05 Aug 2025, 13:33
Reviewer Update
Stop feeling sorry for me. Only thing I want is my services to be reconnected that's all. Since yesterday you've been escalating this matter and after 24 hours you still haven't resolved this. Im not getting services that I paid.
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Luthando's updateReviewer Update
06 Aug 2025, 06:40Its day 3 now you still haven't resolved this matter and my services are still suspended. Now when I search the wifi it has a new username VumaDefaultSSID and when I enter my password it says it is incorrect. What is my username and password???? You're the worst and *********** company that I ever dealt with. Fix this ****en mess
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Luthando's update06 Aug 2025, 06:40
Reviewer Update
Its day 3 now you still haven't resolved this matter and my services are still suspended. Now when I search the wifi it has a new username VumaDefaultSSID and when I enter my password it says it is incorrect. What is my username and password???? You're the worst and *********** company that I ever dealt with. Fix this ****en mess
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Luthando's updateReviewer Update
07 Aug 2025, 06:05Its day 4 and you still haven’t resolved. You are ****en ******. Cancel my services with immediate effect. I no longer want to be associated with this ****en *********** company. You have ****** in daylight. **** you
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Luthando's update07 Aug 2025, 06:05
Reviewer Update
Its day 4 and you still haven’t resolved. You are ****en ******. Cancel my services with immediate effect. I no longer want to be associated with this ****en *********** company. You have ****** in daylight. **** you