Dismal service delivery

Dear Fly. Cool. Firstly does your customer care line actually read the negative comments about your actual service delivery. Seems like there's more negative comments than positive ones. I fully agree with all the negative comments because it has been an utter nightmare dealing with this company.

All you get are generic messages about apologies for this and apologies for the delay in response. It's like nothing works effectively. I have been asking for a refund from the 29th jof September only to get told on the 15th of October that refunds take 3 to 4 weeks. Mind you every agent you speak to gives you a different story. Then I followed up today with. Response stating the finance dept will give feedback as to when the refund will take place.

This company is quick to debit you, Send payment links but not offer an service of any kind. You can only correspond via email, whatsapp or live chat. God forbid you actual hear a humans voice if they ever do phone back.

Stay away from using this ISP. Dismal service delivery and Poor communication will leave you frustrated and annoyed. Stop advertising false promises fly.cool and taking people's money.

I want my refund of my money and shouldn't have to beg for this when I had no internet connection to start off with for the whole time I was connected with you guys.