Disgusting service

Terrible, disgusting service. It's been 2days without internet. I work from home and this is stressful, impacting my work. It's been years I have been with this ISP however since they have a large customer base they don't care. I reached out about this issue however no response from their so called email and what's app. However when it's near to payment date we get emails reminding us. Just a reminder, you are no longer affordable, we can move to other ISP if you don't care to have us as customers. If I don't get a response I will have to follow the code of conduct ànd complaints procedure. I PAID FOR THE SERVICE