DISGUSTING, DISAPPOINTED, THINKING OF CANCELLING SERVICE!!!!

I am very disappointed with the HORRIBLE service received or DARE I SAY, NOT RECEIVED FROM THIS COMPANY!!!! IF THERE WAS THE OPTION TO GIVE THIS COMPANY ZERO STARS I WOULD!!! I DON'T EVEN THINK THAT THEY SHOULD BE IN EXISTANCE AS THEY DON'T SERVE THE COMMUNITY AS THEY SHOULD. NO TELEPHONE NUMBERS TO CALL IN NEED OF HELP AND THE WHATSAPP LINE( DON'T GET ME STARTED) I SENT A REQUEST ON THE 29TH OF NOVEMBER AND THE TICKET ***1 WAS CLOSED OFF BY VUMATEL STATING 'NOT SUFFICIENT INFORMATION PROVIDED'. NO-ONE FROM EITHER COMPANY BOTHERED TO REACH OUT TO US OR ME AND ITS ALREADY THE 18TH DECEMBER THEN I MUST HEAR THAT THE TECHNICIANS AREN'T AVAILABLE AS THEY ALL WENT ON HOLIDAY!!!! ARG!!!! I DESPISE COMPANIES THAT PORTRAY CUSTOMER SERVICE AND DON'T FOLLOW THROUGH!!!!