Disgusting customer service

I paid for fibre installation on the 6th of February 2022. Up to now nothing has been done and they are sending me pillar to post. This guys have the worst customer service. They do not respond to emails nor answer call. I would not recommend them to anyone as they are a mess. I regret paying the installation fee. All I need to do now is to ask for refund and go to an alternative ISP.