Disgusting Customer Service

On the 25th I made payment for my Fibre order and received correspondence that I will receive instalation today the 1st Oct, however I waited the whole day and no one came, after many attempts of trying to get ahold of the business, I finally received a response from live chat agent Mphile, who firstly confused the order up, and then advised me that the instalation was not able to come out today because "the customer was not home". I had asked for proof of communication as I have received none and was sent back a screenshot of the above reason for delay. Apparently there are no available slots for a new appointment so I need to revert back to them tomorrow which I know will be another headache due to the extremely ridiculous amount of time we have to wait for a simple response. I am deeply disappointed and disgusted with their customer service. I will be giving an update further.