MP
Melissa P
1 reviews | Active since Jun 2024
05 Jun 2024, 18:06
Disgusting customer service
Absolutely awful staff U willing to assist and they only nice to you when they need the sale done. After that you mean nothing to them. They have no idea how to recruit staff. Customer service was disgusting. Flycool really needs to do a survey check on the sales people
Helpful (0)
Replies (4)0
Replies (4)
Fly.Cool's replyOfficial
05 Jun 2024, 22:18Good Evening
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
We hope that you can forgive us and that we can continue to do business together.
Please let me know if you have any questions or need any further assistance.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
We hope that you can forgive us and that we can continue to do business together.
Please let me know if you have any questions or need any further assistance.
Fly.Cool's reply05 Jun 2024, 22:18
Official
Good Evening
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
We hope that you can forgive us and that we can continue to do business together.
Please let me know if you have any questions or need any further assistance.
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Here at Fly.cool, we pride ourselves on delivering excellent customer service. The experience you had is not representative of who we are as a company. However, that’s no excuse for the way you have been treated.
We assure you that we’re re-evaluating our customer service methods and intend to review all situation with our customer service team.
We hope that you can forgive us and that we can continue to do business together.
Please let me know if you have any questions or need any further assistance.
MP
Melissa P's updateReviewer Update
06 Jun 2024, 13:59It's so nice that you are saying all these things to bluff your customers. Imagine your company does not even have a landlines that we can speak to a live human being but you can say if we have questions let you know. Your don't have a phone number because u don't want us to call you about your pathetic staff that you have. It's so sad how u ask to make payment but we don't get the services installed and u still take the full payment.
And then your rude pathetic sales people have no decency to our calls to keep us in the loop about an instalation.
I don't my wifi installed for over a week now yet I made the payment and your rude staff don't Wana take my damn calls.
I will also be liaising with the Ombudsman. And believe me I got all the time to take your up and I have proof that ur staff is pathetic and u helpful and onky take the money and don't give us the service.
It's so sad what u do to people
And then your rude pathetic sales people have no decency to our calls to keep us in the loop about an instalation.
I don't my wifi installed for over a week now yet I made the payment and your rude staff don't Wana take my damn calls.
I will also be liaising with the Ombudsman. And believe me I got all the time to take your up and I have proof that ur staff is pathetic and u helpful and onky take the money and don't give us the service.
It's so sad what u do to people
MP
Melissa P's update06 Jun 2024, 13:59
Reviewer Update
It's so nice that you are saying all these things to bluff your customers. Imagine your company does not even have a landlines that we can speak to a live human being but you can say if we have questions let you know. Your don't have a phone number because u don't want us to call you about your pathetic staff that you have. It's so sad how u ask to make payment but we don't get the services installed and u still take the full payment.
And then your rude pathetic sales people have no decency to our calls to keep us in the loop about an instalation.
I don't my wifi installed for over a week now yet I made the payment and your rude staff don't Wana take my damn calls.
I will also be liaising with the Ombudsman. And believe me I got all the time to take your up and I have proof that ur staff is pathetic and u helpful and onky take the money and don't give us the service.
It's so sad what u do to people
And then your rude pathetic sales people have no decency to our calls to keep us in the loop about an instalation.
I don't my wifi installed for over a week now yet I made the payment and your rude staff don't Wana take my damn calls.
I will also be liaising with the Ombudsman. And believe me I got all the time to take your up and I have proof that ur staff is pathetic and u helpful and onky take the money and don't give us the service.
It's so sad what u do to people
Fly.Cool's replyOfficial
06 Jun 2024, 15:05Hello Melissa ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
Please note we do not have a voice inbound contact center at the moment, interactions are through chat only.
Kindly note that your installation query has been escalated.
We apologize for the delays and inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
Please note we do not have a voice inbound contact center at the moment, interactions are through chat only.
Kindly note that your installation query has been escalated.
We apologize for the delays and inconvenience.
Fly.Cool's reply06 Jun 2024, 15:05
Official
Hello Melissa ! Thank you for reaching out.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
Please note we do not have a voice inbound contact center at the moment, interactions are through chat only.
Kindly note that your installation query has been escalated.
We apologize for the delays and inconvenience.
We appreciate you taking the time to leave this review and sharing your experience with us.
Our aim is to provide the best possible service to all our valued customers at all times.
Please note we do not have a voice inbound contact center at the moment, interactions are through chat only.
Kindly note that your installation query has been escalated.
We apologize for the delays and inconvenience.
MP
Melissa P's updateReviewer Update
06 Jun 2024, 15:11Do u know since Monday that I have been told that my issue has been escalated???????
Today is Thursday and no one has even had the decency of contacting me.
Your flycool representative did not have the courtesy of calling me but yet when she needed the payment, she was speaking to me very often.
ESCALATION means urgency, it's means HIGH PRIORITY, so how is it that I don't have my service installed but you people are escalating since Monday????
Who are you trying to bluff, are u lying on social media.... Coz I can put ALLLLL of this on FACEBOOK and INSTAGRAM and every other social platform.
Just like how u got a job to provide for ur family, I also got a job which I need wifi because I work from home. U are costing me 100s going house to house and working
Today is Thursday and no one has even had the decency of contacting me.
Your flycool representative did not have the courtesy of calling me but yet when she needed the payment, she was speaking to me very often.
ESCALATION means urgency, it's means HIGH PRIORITY, so how is it that I don't have my service installed but you people are escalating since Monday????
Who are you trying to bluff, are u lying on social media.... Coz I can put ALLLLL of this on FACEBOOK and INSTAGRAM and every other social platform.
Just like how u got a job to provide for ur family, I also got a job which I need wifi because I work from home. U are costing me 100s going house to house and working
MP
Melissa P's update06 Jun 2024, 15:11
Reviewer Update
Do u know since Monday that I have been told that my issue has been escalated???????
Today is Thursday and no one has even had the decency of contacting me.
Your flycool representative did not have the courtesy of calling me but yet when she needed the payment, she was speaking to me very often.
ESCALATION means urgency, it's means HIGH PRIORITY, so how is it that I don't have my service installed but you people are escalating since Monday????
Who are you trying to bluff, are u lying on social media.... Coz I can put ALLLLL of this on FACEBOOK and INSTAGRAM and every other social platform.
Just like how u got a job to provide for ur family, I also got a job which I need wifi because I work from home. U are costing me 100s going house to house and working
Today is Thursday and no one has even had the decency of contacting me.
Your flycool representative did not have the courtesy of calling me but yet when she needed the payment, she was speaking to me very often.
ESCALATION means urgency, it's means HIGH PRIORITY, so how is it that I don't have my service installed but you people are escalating since Monday????
Who are you trying to bluff, are u lying on social media.... Coz I can put ALLLLL of this on FACEBOOK and INSTAGRAM and every other social platform.
Just like how u got a job to provide for ur family, I also got a job which I need wifi because I work from home. U are costing me 100s going house to house and working