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phumelela G
1 reviews | Active since Nov 2015
02 Jun 2025, 10:52
Disgusting company with horrible service
IT IS NOW JUNE 02 , IVE BEEN WAITING FOR AN INVOICE SINCE MONDAY MAY 26TH, I HAVE SENT AN EMAIL EVERYDAY SINCE MONDAY, WRITTEN ON HELLO PETER AND WAS TOLD IT IS BEING ESCALATED TO THE FINANCE TEAM , TODAY IS ANOTHER WEEK STILL NO INVOICE, SENT WHATSAPP MESSAGES , WRITTEN ON FACEBOOK INBOX, TRIED LIVE CHAT (WAITED 8 HOURS FOR AN AGENT AND CLOSED THE CHAT EVENTUALLY) HOW HARD IS IT TO SEND AN INVOICE, I AM NOT EVEN ASKING THEM TO FIX MY LINE ANYMORE AS THEY EVEDENTLY REFUSED TO , ALL I AM ASKING IS MY INVOICE AND I AM STILL ASKING FOR A LOT ACCORDING TO FLYCOOL STANDARDS
Helpful (0)
Replies (6)0
Replies (6)Fly.Cool's replyOfficial
02 Jun 2025, 14:03Good day Phumelela
Thank you for your Feedback!
Please note that in order to receive your invoice you will need to send an email to our ***. Once done, the relevant department shall be of further assistance
We apologies for this inconvenience
Thank you for your Feedback!
Please note that in order to receive your invoice you will need to send an email to our ***. Once done, the relevant department shall be of further assistance
We apologies for this inconvenience
Fly.Cool's reply02 Jun 2025, 14:03
Official
Good day Phumelela
Thank you for your Feedback!
Please note that in order to receive your invoice you will need to send an email to our ***. Once done, the relevant department shall be of further assistance
We apologies for this inconvenience
Thank you for your Feedback!
Please note that in order to receive your invoice you will need to send an email to our ***. Once done, the relevant department shall be of further assistance
We apologies for this inconvenience
pG
phumelela G's updateReviewer Update
02 Jun 2025, 14:07Can you not damn read ? Are you able to read ? Did you not see me say I've sent an email everyday since last week and no response?a total of more than 10 emails have been sent , I've written on hello Peter last week and I was told it is escalated to the finance team to send it , a week later it is still not sent, did you not read that part or were too quick to reply ? This is nonsense!!!!
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phumelela G's update02 Jun 2025, 14:07
Reviewer Update
Can you not damn read ? Are you able to read ? Did you not see me say I've sent an email everyday since last week and no response?a total of more than 10 emails have been sent , I've written on hello Peter last week and I was told it is escalated to the finance team to send it , a week later it is still not sent, did you not read that part or were too quick to reply ? This is nonsense!!!!
Fly.Cool's replyOfficial
02 Jun 2025, 21:26Good evening Phumelela,
Kindly note that you can get your invoice on the self help portal online on our website.
Kindly note that you can get your invoice on the self help portal online on our website.
Fly.Cool's reply02 Jun 2025, 21:26
Official
Good evening Phumelela,
Kindly note that you can get your invoice on the self help portal online on our website.
Kindly note that you can get your invoice on the self help portal online on our website.
pG
phumelela G's updateReviewer Update
02 Jun 2025, 21:43That is not a tax invoice, that is not an invoice with the company name , Invoice number, tax number ,my Name, my address etc , that only has the amount I paid and that's it , if it was that easy the person who rep**** last week would have mentioned it , clearly you do not know what an invoice is, an invoice is the letter that you get from a service provider, not a slip, now I need to lecture you what a tax invoice is and what it entails ?if that was the invoice I wanted don't you think I would have done that last week already since I have access to the self help portal, I even logged a service request for the help desk and I still have not received feedback or anything, I repeat, that is not an invoice, it's a slip without even flycool company logo ,address or, tax number etc ,you dont know what a tax invoice is ?
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phumelela G's update02 Jun 2025, 21:43
Reviewer Update
That is not a tax invoice, that is not an invoice with the company name , Invoice number, tax number ,my Name, my address etc , that only has the amount I paid and that's it , if it was that easy the person who rep**** last week would have mentioned it , clearly you do not know what an invoice is, an invoice is the letter that you get from a service provider, not a slip, now I need to lecture you what a tax invoice is and what it entails ?if that was the invoice I wanted don't you think I would have done that last week already since I have access to the self help portal, I even logged a service request for the help desk and I still have not received feedback or anything, I repeat, that is not an invoice, it's a slip without even flycool company logo ,address or, tax number etc ,you dont know what a tax invoice is ?
Fly.Cool's replyOfficial
03 Jun 2025, 14:34Phumelela please note that the invoice looks like a summary slip for display reasons. However, once you download or print out the invoice. The relevant information inside it will be provided.
Fly.Cool's reply03 Jun 2025, 14:34
Official
Phumelela please note that the invoice looks like a summary slip for display reasons. However, once you download or print out the invoice. The relevant information inside it will be provided.
pG
phumelela G's updateReviewer Update
03 Jun 2025, 14:45No ,that is not true, I've downloaded and printed it , it is a slip , not a tax invoice, I've received a tax invoice from flycool before that is not a tax invoice, im not stupid,that is not a tax invoice, instead of sending the dam invoice you telling me to take the slip , since 2023 I've been asking for an invoice every month and I get sent one , I know what I am talking about, From May I have not received the May Invoice since asking for it on the 26th ,9 days later I am still asking for the damn TAX invoice and YOU Are trying to convince me to take something that is not what I want , SEND THE DAMN INVOICE HOW HARD IS THAT ????????????????????HOW HARD S SENDING A TAX INVOICE?????????EVEN MONTH I MUST FIGHT UNTIL I GET ONE ,9 DAYS ? 9 DAYS TO SEND A TAX INVOICE?????????
pG
phumelela G's update03 Jun 2025, 14:45
Reviewer Update
No ,that is not true, I've downloaded and printed it , it is a slip , not a tax invoice, I've received a tax invoice from flycool before that is not a tax invoice, im not stupid,that is not a tax invoice, instead of sending the dam invoice you telling me to take the slip , since 2023 I've been asking for an invoice every month and I get sent one , I know what I am talking about, From May I have not received the May Invoice since asking for it on the 26th ,9 days later I am still asking for the damn TAX invoice and YOU Are trying to convince me to take something that is not what I want , SEND THE DAMN INVOICE HOW HARD IS THAT ????????????????????HOW HARD S SENDING A TAX INVOICE?????????EVEN MONTH I MUST FIGHT UNTIL I GET ONE ,9 DAYS ? 9 DAYS TO SEND A TAX INVOICE?????????
