pG
phumelela G

1 reviews | Active since Nov 2015

02 Jun 2025, 10:52

Disgusting company with horrible service

IT IS NOW JUNE 02 , IVE BEEN WAITING FOR AN INVOICE SINCE MONDAY MAY 26TH, I HAVE SENT AN EMAIL EVERYDAY SINCE MONDAY, WRITTEN ON HELLO PETER AND WAS TOLD IT IS BEING ESCALATED TO THE FINANCE TEAM , TODAY IS ANOTHER WEEK STILL NO INVOICE, SENT WHATSAPP MESSAGES , WRITTEN ON FACEBOOK INBOX, TRIED LIVE CHAT (WAITED 8 HOURS FOR AN AGENT AND CLOSED THE CHAT EVENTUALLY) HOW HARD IS IT TO SEND AN INVOICE, I AM NOT EVEN ASKING THEM TO FIX MY LINE ANYMORE AS THEY EVEDENTLY REFUSED TO , ALL I AM ASKING IS MY INVOICE AND I AM STILL ASKING FOR A LOT ACCORDING TO FLYCOOL STANDARDS

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Replies (6)
Fly.Cool
Fly.Cool's reply02 Jun 2025, 14:03
Official
Good day Phumelela 
Thank you for your Feedback!

Please note that in order to receive your invoice you will need to send an email to our ***. Once done, the relevant department shall be of further assistance 

We apologies for this inconvenience

pG
phumelela G's update02 Jun 2025, 14:07
Reviewer Update
Can you not damn read ? Are you able to read ? Did you not see me say I've sent an email everyday since last week and no response?a total of more than 10 emails have been sent , I've written on hello Peter last week and I was told it is escalated to the finance team to send it , a week later it is still not sent, did you not read that part or were too quick to reply ? This is nonsense!!!!

Fly.Cool
Fly.Cool's reply02 Jun 2025, 21:26
Official
Good evening Phumelela,

Kindly note that you can get your invoice on the self help portal online on our website.
pG
phumelela G's update02 Jun 2025, 21:43
Reviewer Update
That is not a tax invoice, that is not an invoice with the company name , Invoice number, tax number ,my Name, my address etc , that only has the amount I paid and that's it , if it was that easy the person who rep**** last week would have mentioned it , clearly you do not know what an invoice is, an invoice is the letter that you get from a service provider, not a slip, now I need to lecture you what a tax invoice is and what it entails ?if that was the invoice I wanted don't you think I would have done that last week already since I have access to the self help portal, I even logged a service request for the help desk and I still have not received feedback or anything, I repeat, that is not an invoice, it's a slip without even flycool company logo ,address or, tax number etc ,you dont know what a tax invoice is ?
Fly.Cool
Fly.Cool's reply03 Jun 2025, 14:34
Official
Phumelela please note that the invoice looks like a summary slip for display reasons. However, once you download or print out the invoice. The relevant information inside it will be provided. 
pG
phumelela G's update03 Jun 2025, 14:45
Reviewer Update
No ,that is not true, I've downloaded and printed it , it is a slip , not a tax invoice, I've received a tax invoice from flycool before that is not a tax invoice, im not stupid,that is not a tax invoice, instead of sending the dam invoice you telling me to take the slip , since 2023 I've been asking for an invoice every month and I get sent one , I know what I am talking about, From May I have not received the May Invoice since asking for it on the 26th ,9 days later I am still asking for the damn TAX invoice and YOU Are trying to convince me to take something that is not what I want , SEND THE DAMN INVOICE HOW HARD IS THAT ????????????????????HOW HARD S SENDING A TAX INVOICE?????????EVEN MONTH I MUST FIGHT UNTIL I GET ONE ,9 DAYS ? 9 DAYS TO SEND A TAX INVOICE?????????