LM
Lethokuhle M
1 reviews | Active since Feb 2026
10 May 2026, 13:50
Disappointing Customer and Overall service.
I am extremely disappointed with the service I have received from FLYCOOL. My partner and I were away for two months, and during that time our Wi-Fi service was apparently cancelled without any clear explanation. We have been trying for days to get assistance, but the customer service has been very poor and unhelpful.
We contacted FLYCOOL online and via WhatsApp, but responses take two to three days or NOT AT ALL and even then no actual help is provided. A payment link was sent to me, so I paid for the Wi-Fi on the 6th, believing the issue would be resolved and the service restored. However, after payment, the Wi-Fi still did not work.
Since then, I have received different explanations from different agents. One told me I would receive a password once the payment reflected, another promised the issue would be resolved by yesterday, and now I am suddenly being told that my service provider is not FLYCOOL but another internet company — which makes no sense because I have never used another provider.
It is now the 10th and I still have no working Wi-Fi, no proper explanation, and no real assistance despite already making payment. This entire experience has been frustrating, stressful, and completely unacceptable. I was given a work order for activation and then today I don't have connection with yall. At this point, I am even considering requesting a refund due to the lack of communication and support. I brought forth the serial numbers, proof of payment, proof of address and still this is the response I get.
Very disappointing service.
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
11 May 2026, 10:09Hi Lethokuhle ,
We were unable to reach you.
I have escalated the matter to the relevant team which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
Kind regards,
Fly.cool Support Team
We were unable to reach you.
I have escalated the matter to the relevant team which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
Kind regards,
Fly.cool Support Team
Fly.Cool's reply11 May 2026, 10:09
Official
Hi Lethokuhle ,
We were unable to reach you.
I have escalated the matter to the relevant team which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
Kind regards,
Fly.cool Support Team
We were unable to reach you.
I have escalated the matter to the relevant team which I will be monitoring, and I will provide you with feedback as updates become available.
We look forward to getting you back online and working as soon as feasibility possible.
Kind regards,
Fly.cool Support Team
LM
Lethokuhle M's updateReviewer Update
13 May 2026, 12:08I am beyond frustrated and disappointed with the service I have received from FlyCool Wi-Fi. I initially reported my issue after discovering that my Wi-Fi service had apparently been cancelled while my cousin and I were away for two months. Since then, I have struggled for days to get proper assistance.
After posting my first review, FLYCOOL responded claiming they were “unable to get hold of me.” This is extremely misleading because they only attempted to call me once. After that single missed call, I personally tried calling them back multiple times, but every attempt went straight to voicemail because there is no proper direct support line available.
I then received a very unprofessional email from a “NoReply” address. The email did not even address me by name and appeared to be a copy-and-paste response. It stated that their “trusted maintenance team” would assist me and that I could contact them on “this number” — except there was no number included in the email at all.
Since then, I have sent multiple emails and repeated requests for them to contact me. Yesterday alone, I sent my reachable contact number at 8 a.m., again at 10 a.m., again at 12 p.m., and again at 3 p.m. I still received absolutely no call from the maintenance team. Not to my number, nor to the alternative number I provided.
Later that evening, I received yet another vague email from a different consultant saying only that “the maintenance team will call,” without giving any date, time, or actual assistance.
What makes this even worse is that I already made payment for the Wi-Fi after being sent a payment link by FLYCO. I paid expecting my service to be restored, yet I still have no working internet and no proper support. I rely on internet access for work, and this entire situation has caused unnecessary stress, inconvenience, and disruption.
I don't mind waiting, but at least call, send assurance emails, interact with your clientsss, that is important, honestly if I had someone calling me even once or twice a day, have my emails properly attended to since the 6th when I paid I wouldn't even be writing the review because I am getting support from the Customer Support Services.
At this point, I no longer have confidence in FLYCOOL’s service or customer support. I am therefore requesting a full refund due to failure to provide the paid service and failure to provide adequate customer support despite numerous follow-ups from my side.
This experience has been extremely disappointing and unprofessional.At this point, I will no longer be communicating with FLYCOOL via email, WhatsApp, or their online support channels because those platforms have consistently failed to provide assistance or even timely responses. The only time I seem to receive any form of response is after posting publicly on HelloPeter, which is extremely frustrating and disappointing.
I should not have to resort to public complaints just to receive basic customer service regarding a paid service that is still not working. This entire experience has been exhausting, stressful, and highly unprofessional.
After posting my first review, FLYCOOL responded claiming they were “unable to get hold of me.” This is extremely misleading because they only attempted to call me once. After that single missed call, I personally tried calling them back multiple times, but every attempt went straight to voicemail because there is no proper direct support line available.
I then received a very unprofessional email from a “NoReply” address. The email did not even address me by name and appeared to be a copy-and-paste response. It stated that their “trusted maintenance team” would assist me and that I could contact them on “this number” — except there was no number included in the email at all.
Since then, I have sent multiple emails and repeated requests for them to contact me. Yesterday alone, I sent my reachable contact number at 8 a.m., again at 10 a.m., again at 12 p.m., and again at 3 p.m. I still received absolutely no call from the maintenance team. Not to my number, nor to the alternative number I provided.
Later that evening, I received yet another vague email from a different consultant saying only that “the maintenance team will call,” without giving any date, time, or actual assistance.
What makes this even worse is that I already made payment for the Wi-Fi after being sent a payment link by FLYCO. I paid expecting my service to be restored, yet I still have no working internet and no proper support. I rely on internet access for work, and this entire situation has caused unnecessary stress, inconvenience, and disruption.
I don't mind waiting, but at least call, send assurance emails, interact with your clientsss, that is important, honestly if I had someone calling me even once or twice a day, have my emails properly attended to since the 6th when I paid I wouldn't even be writing the review because I am getting support from the Customer Support Services.
At this point, I no longer have confidence in FLYCOOL’s service or customer support. I am therefore requesting a full refund due to failure to provide the paid service and failure to provide adequate customer support despite numerous follow-ups from my side.
This experience has been extremely disappointing and unprofessional.At this point, I will no longer be communicating with FLYCOOL via email, WhatsApp, or their online support channels because those platforms have consistently failed to provide assistance or even timely responses. The only time I seem to receive any form of response is after posting publicly on HelloPeter, which is extremely frustrating and disappointing.
I should not have to resort to public complaints just to receive basic customer service regarding a paid service that is still not working. This entire experience has been exhausting, stressful, and highly unprofessional.
LM
Lethokuhle M's update13 May 2026, 12:08
Reviewer Update
I am beyond frustrated and disappointed with the service I have received from FlyCool Wi-Fi. I initially reported my issue after discovering that my Wi-Fi service had apparently been cancelled while my cousin and I were away for two months. Since then, I have struggled for days to get proper assistance.
After posting my first review, FLYCOOL responded claiming they were “unable to get hold of me.” This is extremely misleading because they only attempted to call me once. After that single missed call, I personally tried calling them back multiple times, but every attempt went straight to voicemail because there is no proper direct support line available.
I then received a very unprofessional email from a “NoReply” address. The email did not even address me by name and appeared to be a copy-and-paste response. It stated that their “trusted maintenance team” would assist me and that I could contact them on “this number” — except there was no number included in the email at all.
Since then, I have sent multiple emails and repeated requests for them to contact me. Yesterday alone, I sent my reachable contact number at 8 a.m., again at 10 a.m., again at 12 p.m., and again at 3 p.m. I still received absolutely no call from the maintenance team. Not to my number, nor to the alternative number I provided.
Later that evening, I received yet another vague email from a different consultant saying only that “the maintenance team will call,” without giving any date, time, or actual assistance.
What makes this even worse is that I already made payment for the Wi-Fi after being sent a payment link by FLYCO. I paid expecting my service to be restored, yet I still have no working internet and no proper support. I rely on internet access for work, and this entire situation has caused unnecessary stress, inconvenience, and disruption.
I don't mind waiting, but at least call, send assurance emails, interact with your clientsss, that is important, honestly if I had someone calling me even once or twice a day, have my emails properly attended to since the 6th when I paid I wouldn't even be writing the review because I am getting support from the Customer Support Services.
At this point, I no longer have confidence in FLYCOOL’s service or customer support. I am therefore requesting a full refund due to failure to provide the paid service and failure to provide adequate customer support despite numerous follow-ups from my side.
This experience has been extremely disappointing and unprofessional.At this point, I will no longer be communicating with FLYCOOL via email, WhatsApp, or their online support channels because those platforms have consistently failed to provide assistance or even timely responses. The only time I seem to receive any form of response is after posting publicly on HelloPeter, which is extremely frustrating and disappointing.
I should not have to resort to public complaints just to receive basic customer service regarding a paid service that is still not working. This entire experience has been exhausting, stressful, and highly unprofessional.
After posting my first review, FLYCOOL responded claiming they were “unable to get hold of me.” This is extremely misleading because they only attempted to call me once. After that single missed call, I personally tried calling them back multiple times, but every attempt went straight to voicemail because there is no proper direct support line available.
I then received a very unprofessional email from a “NoReply” address. The email did not even address me by name and appeared to be a copy-and-paste response. It stated that their “trusted maintenance team” would assist me and that I could contact them on “this number” — except there was no number included in the email at all.
Since then, I have sent multiple emails and repeated requests for them to contact me. Yesterday alone, I sent my reachable contact number at 8 a.m., again at 10 a.m., again at 12 p.m., and again at 3 p.m. I still received absolutely no call from the maintenance team. Not to my number, nor to the alternative number I provided.
Later that evening, I received yet another vague email from a different consultant saying only that “the maintenance team will call,” without giving any date, time, or actual assistance.
What makes this even worse is that I already made payment for the Wi-Fi after being sent a payment link by FLYCO. I paid expecting my service to be restored, yet I still have no working internet and no proper support. I rely on internet access for work, and this entire situation has caused unnecessary stress, inconvenience, and disruption.
I don't mind waiting, but at least call, send assurance emails, interact with your clientsss, that is important, honestly if I had someone calling me even once or twice a day, have my emails properly attended to since the 6th when I paid I wouldn't even be writing the review because I am getting support from the Customer Support Services.
At this point, I no longer have confidence in FLYCOOL’s service or customer support. I am therefore requesting a full refund due to failure to provide the paid service and failure to provide adequate customer support despite numerous follow-ups from my side.
This experience has been extremely disappointing and unprofessional.At this point, I will no longer be communicating with FLYCOOL via email, WhatsApp, or their online support channels because those platforms have consistently failed to provide assistance or even timely responses. The only time I seem to receive any form of response is after posting publicly on HelloPeter, which is extremely frustrating and disappointing.
I should not have to resort to public complaints just to receive basic customer service regarding a paid service that is still not working. This entire experience has been exhausting, stressful, and highly unprofessional.