Disappointed

Today i payed through shoprite and they took my money and flycool does not want to connect me.They are telling me that they dont take payments through Shoprite which is the first time i am hearing this. I went back to Shoprite Koma Road Molapo to ask for my refund and they say they wont refund me as Flycool did not tell them that they no longer work together. My payment flycool acknowledges that payment was done through Shoprite but they refuse to connect me.

I am highly disappointed as with no connection i loose on the opportunity to put food on the table, as i work at home using internet. I hope i can be helped or be refunded my money.