Devices to connection to fly cool wifi

Fly cool was installed on saturday, since inception, I have been unable to link up 2 of my devices, I have sent emails, spoken to the robot since saturday and no assistance has been given, this is really pathetic, imagine starting with a new service provider and having issues from day 1. Sort it out or refund me immediately, this is daylight *******. I have to add that I did not have any of these issues with my previous service provider, so NO, it is not settings on my devices.