AM
Asanda M
1 reviews | Active since Jun 2024
09 Jan 2025, 18:22
Denied access of my own WiFi
Worst service ever. The experience I had with the different avenues of getting help which led to me not getting any assistance which is the very frustrating part cause I had already made payment to reactivate my WiFi only to find out that they reset my password now I can’t use it
Helpful (0)
Replies (2)0
Replies (2)
Fly.Cool's replyOfficial
10 Jan 2025, 08:47Good day Asanda
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly provide us with your router serial number starting with 48
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly provide us with your router serial number starting with 48
Fly.Cool's reply10 Jan 2025, 08:47
Official
Good day Asanda
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly provide us with your router serial number starting with 48
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Kindly provide us with your router serial number starting with 48
Fly.Cool's replyOfficial
16 Jan 2025, 09:53Much appreciated Asanda. Please kindly note for future reference that it is important to know your sign up details and alert us once you decide to change them as it cause the delay you experienced as we were not aware of your phone number change. Please let us know if there is anything you need assistance on and have a good day further.
Fly.Cool's reply16 Jan 2025, 09:53
Official
Much appreciated Asanda. Please kindly note for future reference that it is important to know your sign up details and alert us once you decide to change them as it cause the delay you experienced as we were not aware of your phone number change. Please let us know if there is anything you need assistance on and have a good day further.