SS
Sifiso S
1 reviews | Active since Dec 2024
17 Dec 2024, 10:19
Dear Flycool Team, I am extremely dissatisfied with the service I have received
Dear Flycool Team, I am extremely dissatisfied with the service I have received. A ticket was logged on Friday, and it has now been over 72 hours without any resolution. I have been without internet for more than 7 days, despite having paid for the service. This prolonged delay is unacceptable, as it has significantly disrupted my ability to work. I kindly request an immediate resolution to this issue and a formal explanation for the delay. I look forward to your urgent response. Kind regards, Sifiso Motha ***/ *** Ticket number: ***0
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Replies (1)
Fly.Cool's replyOfficial
19 Dec 2024, 17:41Good Afternoon Sifiso
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Fly.Cool's reply19 Dec 2024, 17:41
Official
Good Afternoon Sifiso
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session
Thank you for the feedback!
Please accept our sincere apologies. It is very unfortunate that you have had to go through this unpleasant experience
Your connection has been restored successfully! , should it be intermittent or is lagging please reboot the router for about 10 to 15 mins and monitor there after, if the problem persists do let us know
make sure to forget the network when reconnecting using your password again as this will help refresh and create a new session