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Sandile M
1 reviews | Active since Feb 2020
05 Jun 2025, 10:57
Daylight ******* by fly.cool and Vumatel.
******* and non existent customer service. It has been a full week without internet yet I have paid for it. Not just me, everyone in the neighbourhood. I have sent email, and there isn't even as much as just an acknowledgement. Their chatbot, after verifying security, does not take you to a live agent as it says it will. This is daylight *******! Surely they can't continue collecting customer monies and not deliver. This has to be *******. The chatbot doesn't even respond to a "hello" today.
Helpful (0)
Replies (3)0
Replies (3)
Fly.Cool's replyOfficial
05 Jun 2025, 14:24Good day Sandile
Thank you for your Feedback!
Your logged ticket case ***8 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case StatusDisputed - 2. Open - Ticket Linked to Network Incident
Thank you for your Feedback!
Your logged ticket case ***8 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case StatusDisputed - 2. Open - Ticket Linked to Network Incident
Fly.Cool's reply05 Jun 2025, 14:24
Official
Good day Sandile
Thank you for your Feedback!
Your logged ticket case ***8 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case StatusDisputed - 2. Open - Ticket Linked to Network Incident
Thank you for your Feedback!
Your logged ticket case ***8 is still open, I have further escalated the matter which will help speed up the process of either the fault being remotely fixed or either a technical inspection done whereby you'll be contacted before their arrival. We apologies for this inconvenience
Case StatusDisputed - 2. Open - Ticket Linked to Network Incident
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Sandile M's updateReviewer Update
05 Jun 2025, 14:31The ticket you are referring to is not known to me. I have not been able to report the issue and get to the point where a reference is issued. You Whatsapp chatbot is unhelpful, so has my email complaint been.
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Sandile M's update05 Jun 2025, 14:31
Reviewer Update
The ticket you are referring to is not known to me. I have not been able to report the issue and get to the point where a reference is issued. You Whatsapp chatbot is unhelpful, so has my email complaint been.
Fly.Cool's replyOfficial
06 Jun 2025, 12:30Good day Sandile
Please note we have technicians that is working on the problem to get it resolved as soon as possible. As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note we have technicians that is working on the problem to get it resolved as soon as possible. As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Fly.Cool's reply06 Jun 2025, 12:30
Official
Good day Sandile
Please note we have technicians that is working on the problem to get it resolved as soon as possible. As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days
Please note we have technicians that is working on the problem to get it resolved as soon as possible. As a business we are working on improving our response time and to ensure that we respond to all queries sent to all our platforms but I do admit that we do face delays on our busiest days